Customer Service Management
Resume:
Patricia Littrean
New Milford, NJ 07646
*********@*****.***
Profile Summary
Versatile individual with a passion for delivering excellence. Track record of quickly mastering technology – minored in Computer Information Systems. Expert at running, analyzing, and disseminating reports. Over 10 years of experience in handling sensitive and confidential information. Diligent at looking for efficiencies in administrative and operation processes.
Self-motivated, detail oriented professional experienced in working with all levels of management. Skilled at supporting diverse areas in Human Resources and other business functions which include but are not limited to: recruiting, on-boarding new hires and off-boarding terminated employees; resolving a variety of HR issues; Mid-year and year-end review processes; talent planning; disseminating communications; managing various projects; monitoring team processes to ensure compliance; and managing systems to ensure information reliability process. True team player with a high level of professionalism and strong work ethic. Great interpersonal skills and driven to give exceptional service to internal and external customers.
Professional Experience
STRYKER Mahwah, NJ Jun/2014 - Present
HR ANALYST
Provide support to the ONV US sites, Global Quality, Global MS&A, Global M&A Teams by running reports, compiling, tracking, analyzing, and presenting HR data in explicit and concise formats
Weekly, biweekly, and monthly reporting. Compile, provide analysis and projections on fulltime and temporary headcount, business reviews, attritions, CAPs, PIP progress, conversions, recruiting, etc. Partner with Shared Services and Finance to ensure the data and numbers are accurate
Assist in the management of the headcount approval process that aligns with headcount CAP processes in place
Validate headcount across the various teams and trouble shoot discrepancies that arise from month to month on a global perspective and update my manager of trends
Responsible for Quarterly, Semi Annual and Annual HR Metrics, which include turnover rates(Qtly), talent exports and imports(Qtly), ready now successors (Qtly), distribution of talent (Q2 and Q4), Distribution of Performance Rating Categories (Q1), Engagement Surveys (Q2 or Q3) on Tableau
Consolidate Talent and Performance Reviews as well as Succession Plans for ONV US sites, Global Quality, Global MS&A, and Global M&A Teams. Attend Calibration sessions to aide in the tracking of changes as requested
Support site closures with severance calculations, adverse impact analysis, and retention bonus letters with cost analysis. Work closely with Legal, Share Service, and external vendors to ensure a smooth transition for colleagues exiting Stryker
Create and Maintain several SharePoint sites with Global departmental data
Support integration efforts after mergers and working on various presentations
Provide support for any ad-hoc projects that may arise (ex. Span of Control, Quality Rotational Program, HC Restatement Project, Headcount CAP, Job Title Clean up, Career Path creation process, etc.)
Perform Clifton Strength Finder Coaching Sessions with Stryker colleagues. Working towards obtaining my certification
Divisional Coordinator of Q12 process and restating analytics for Gallup Q12 by summarizing results and comparing results against prior years
Champion of the Annual Compensation process by cascading communications, trouble shooting end user issues, entering data, running reports and consolidating feedback
Consolidate and track progress against the team’s Annual Objectives and analyze for themes for presentations
Consolidate Global Nomination submission process for developmental training programs
Provide analysis on diversity across various sites by grade, age, and gender on a periodic basis
EXPRESS SCRIPTS Montvale, NJ Aug/2013 - Jan/2014
PROJECT COORDINATOR
Provided support to the External Operations, Medicare Part D Department by proofreading and analyzing data from client modules and documents to ensure all communications were accurate, timely, and in line with Medicare guidelines. Created and tracked projects in SharePoint to completion. Created and updated Standard Operating Procedures/Workflows and captured meeting minutes.
PFIZER INC. New York, NY Jan/2001 – Mar/2012
GRANT COORDINATOR Sept/2010 – Mar 2012
Provided support to ensure the Grant Management processes and information in the Medical Education Grants (MEG) Operations Team of 14 were completed and accessible in a timely and compliant manner. Website content administrator for the team's internal and external sites. Drafted and disseminated mass communications to internal and external shareholders. Managed team meetings by creating the agenda, taking minutes, and tracking deliverables. Processed all expenses which include the payment of grants by using Pegasus, Ariba, and Computron while staying on budget. Also provided support to the Investigator Initiated Research Team of 25 by processing drug requests for clinical studies efficiently.
HR COORDINATOR Jun/2003 - Sept/2010
Provided support to Human Resources Team of 4 which included a Vice President and the employees (over 3,000 colleagues) of the Emerging Markets Business Unit (EMBU) by confidentially running reports, performing employment life-cycle transactions, supporting recruiting efforts, office management tasks, and project management.
Supported the recruiting process by updating job descriptions, tracking postings, and coordinating interviews for candidates in more than 70 emerging markets in many different time zones. Created and disseminated reject and offer letters via email and PS Recruit.
Successfully on-boarded colleagues by submitting the new employee paperwork to HR Source and other departments. Communicated with Security to ensure new colleagues were cleared and could have badges created. When necessary, coordinated with Facilities and IT to have offices set up, computers and phones ordered.
Resolved issues on a daily basis related to payroll, benefits, personal information, job issues, visas, and HR systems. Managed all changes related to transfers, promotions, terminations, new hires in PeopleSoft providing impeccable customer service.
Managed the relocation process across different departments and external vendors to ensure the smooth transition of hundreds of employees from international and domestic locations.
Managed HR reporting and supported the annual processes for the Talent Planning, Mid-year, Annual Performance Management, Global Compensation Processes, and Annual Engagement Surveys with HR leaders.
Maintained thousands of departmental and employee files.
ADMINISTRATIVE ASSISTANT Jan/2001 – Jun/2003
Performed high-level administrative duties supporting 2 Regional Directors. Planned meetings and events, managed schedules, prepared travel, processed expense reports, and managed the budget and the websites.
Successfully coordinated large meetings by negotiating hotel contracts, developing budget reports, arranging all logistical activities and creating agendas resulting in highly organized events.
Managed three sites on the Pfizer intranet by publishing and editing documents resulting in increased global awareness.
Created and implemented system for maintaining workrooms and office supplies that involve 47 assistants. This initiative created an organized, efficient, and effective work environment for an entire department.
Education
PHR TRAINING, Completing in Sept., 2018
SAP HR CONSULTANT TRAINING, Completed
LEADERSHIP COACHING PROGRAM, Completed
HOLT TRAINING COURSES (sponsored by Pfizer Inc.)
Minutes Made Easy, Administrative Leadership, Influence and Negotiation, Time Management, Successful Meeting and Event Planning, Emotional Intelligence, Organizational Effectiveness I, II, and III
BERNARD M. BARUCH COLLEGE, CITY UNIVERSITY OF NEW YORK, NY
Bachelor of Business Administration Degree, Completed
Major: Human Resource Management
Minor: Computer Information Systems
Dean’s List
Memberships
SHRM Membership
Computer Skills
Windows Suite 2003, 2007, 2010, 2013 (Microsoft Word, Excel, Access, Power Point, Outlook, Visio)
HRIS Systems (EIS, SAP, Peoplesoft, HR Source, COMCAL/LTI, PS Recruit, Impromptu)
GCE Expense Reporting System
Procurement and Budget Management Systems (Ariba, Computron, Pegasus)
Grant Management Systems
Sharepoint
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