salesforce administrator

Girija Nanjundappan

Home: 703-***-****

Mobile: 703-***-****

E-mail: ******.********@*****.***

Technical Summary:

Salesforce.com Certified Administator with nearly 6 years of IT experience and working in various roles as Salesforce Administator / Business analyst, QATester.

Experience in handling different phases of the project life cycle including gathering requirements, analysis, design, development, deployment and maintenance.

I have performed all Admin tasks including managing users, bulk data migrations, creating and maintaining custom objects and fields, page layout maintenance, and support of multiple AppExchange applications.

Worked on various salesforce standard objects like Case Management, Accounts, Contacts, opportunities, reports and Dashboards.

Analyzed business requirements and resolved case requests including configuration / customization of profiles, permission sets, public groups, roles, role hierarchy, field-level security, record types, queues, reports, dashboards .

Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field- Level security and configured their sharing settings.

Deployed application from Sandbox to Production using change sets. Having good knowledge of change management process.

Involved and monitored the deployments done by release management team for critical projects.

Imported accounts and contacts data through Import Wizard, Performed Data Analysis and migrated data to Force platform using Data Loader

Having good expirence in prioritizing the work and meet the required deadline on time

Developed Validation rules on various objects. Also created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.

Strong organizational skills with attention to detail and follow-through.

Experience in Unit test code coverage and deployments.

Work Experience:

Merck Pharmaceuticals - Rahway, NJ

November 2015 to Till Date

Salesforce Administrator

Project Description: Merck is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. A new kind of healthcare company – one that is ready to help create a healthier future for all of us. CRM core application is used to serve Engineering and business teams across multiple regions.

Responsibilities:

Worked on Salesforce.com setup & configurations, Data migration and conducting end- user trainings.

Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.

Managed and implemented customization requests including creating workflow, workflow alerts, automated email responses

Extensive experience on Page layouts according to the Business requirements. Worked in customizing the page layouts for different record types and assigned with via Profiles.

Created New Reports, New Dashboards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow etc.

Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.

Responsible for Creating the Validation rules for email and other custom fields.

Installed the Call Center Applications and allowed the end users to maintain a track history of customer's complaints.

Performed data cleanup and/or Data migration to/from salesforce.com.

Developed Formulas, Validation rules to maintain the quality of the data.

Implemented groups in salesforce.com for the sales and support user groups based on the user requirements.

Designed and implemented various Email templates for Auto-Response to customers.

Provided the training to the internal business users to use the application.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Salesforce.com platform, Workflow & Approvals, Custom Objects, Sandbox data loader, Custom tabs, Email Services, Eclipse IDE Plug-in

Aetna – Hartford, Connecticut

August 2014 to October 2015

Salesforce Administrator

Project Description: Aetna is diversified health care benefits company, serving an estimated 46.5 million people with information and resources to help them. As part of the Aetna Enterprise Sales Technology team, Salesforce instance was used to support the business and the realization of a positive Business user experience. Aetna’s design and implementation of the Enterprise module to support sales pipeline, account management, reporting and internal sales compensation efforts across multiple business units.

Responsibilities:

Responsible for working with multiple business unit leads to resolve day-to-day production issues, gathered detailed business requirements, coordinated and conducted user acceptance testing and implemented new releases.

Created and maintained standard reports in Enterprise Salesforce.com to meet operational requirements including maintaining a set of reports to satisfy business user needs.

Managed Salesforce.com security, users, roles, profiles, groups, queues, sharing rules and other setup configuration options of Salesforce.com.

Provided process and issue resolution training for new Enterprise Salesforce.com leads.

Evaluated Salesforce.com apps that can be used for the Enterprise Salesforce.com instance and Installed and tested in sandbox according to business needs.

Created, updated and implemented system procedure documents.

Assisted in evaluating other business unit Salesforce.com instances for potential conversion into the Enterprise Salesforce.com instance.

Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Interacted with the SalesForce.com premium tech support team on a regular basis.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Environment : Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

CMC Americas-Herndon, VA

October 2012 to July 2014

Quality Analyst

CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (TCS Ltd), one of the world's leading information technology consulting, services and business process outsourcing organizations.

Responsibilities:

Analyzed Business Requirements and Specifications for functional testing with the business analyst.

Participated in full SDLC and handled complex projects involving different phases of SDLC: Requirements gathering, design, coding, testing and maintenance.

Analyzed Requirements and Business Specifications document to formulate test cases and plans.

Responsible for writing test cases, based on requirements and specifications

Monitored program deviance from testing standards.

Involved in System Testing, Regression Testing and UAT.

Performed Negative and positive testing.

Interacted with developers and BA on a day to day basis to report any issues

Environment: Internet Explorer, Oracle, Test Director, ASP.Net, HTML, Windows and Oracle 9i 10g.

Satyam computer Services LTD -Vienna, VA.

January 2011 to October 2012

Junior Quality Analyst

Satyam Computer Services based in Vienna, VA. Satyam Computer Services is a global IT consulting services firm (listed at NYSE as SAY) Now Mahindra Satyam.

Responsibilities:-

Analyze Requirements and Business Specifications.

Responsible for writing test cases, based on requirements and specifications

Monitored program deviance from testing standards.

Documented problems and managed recreations of software invention environments.

Reviewed user problems and evaluated program performance.

Coordinated product design reviews and executed initial debugging procedures.

Validated backend data to ensure the data is been properly populated and at the designated table.

Interacted with developers and BA on a day to day basis to report.

Environment: Internet Explorer, Oracle, Test Director, ASP.Net, HTML, Windows, Oracle 9i 10g.

Education:

Bachelor’s Degree in Computer Technology

Master of Computer Applications (Last semester discontinued)

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