Customer Service Representative
Resume:
House ** Obaoye Close Sangotedo, Ajah,
Lagos .
*********@*****.***
OBJECTIVES
To diligently perform all my duties and contribute positively to the growth of any organization I am placed while building an exceptional career, seeking for challenging opportunities and actively participating in them to have sound analytical skills to constantly improve on my personal development.
QUALITIES AND SKILLS
I am dedicated and possess excellent interpersonal and communication skills with the ability to develop and maintain mutually beneficial internal and external relationships. A fast learner with excellent computer skills, outstanding analytical strengths and an ability to apply both creativity and diligence to the successful completion of desired goals. A Can Do spirit, I am hardworking, ambitious and I enjoy being part of a successful and productive team, and I thrive in highly pressurised and challenging working environments either as part of a team or independently.
WORK EXPERIENCE
February 2017 – till date: Customer Care Representative, GT Bank
Identified and resolved customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
Provided advice to customers on what package(s) will suit their needs
Projected a professional company image through interaction with customers.
Generated feedback to assist company in identifying customer needs.
Ensured and provided quality service to both internal and external customers
April 2013 – October 2016: Customer Care Representative, MTN Nigeria
Job functions
Escalated and routed customer issues to the relevant process operators.
Marketed MTN products and services to current and potential customers.
Enlightened and educated customers on new products and initiatives within MTN
Worked as a team to achieve daily set targets.
Cross-selling / Up-selling company products and services to customers
Responsible for brand equity management
Responsible for Customer life cycle retention management
Accessed the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special report.
October 2011-March 2013: Personal Assistant to the MD Peak Performance Coaching Academy
Job functions
Implemented and maintained procedures/administrative systems
Prepared letters, presentation, reports and maintaining databases
Maintained accurate filling system and inventory of stocks
Prepared correspondence on the MD’s behalf
Answered calls and handling queries
Managed budget, projects and the MD’s electronic diary
Organised meetings and took minutes
Liaised with staff, suppliers and clients
Arranged appointments, events/meetings as the MD’s representative
Organised travel and prepared complex travel itineraries with accommodation
Commissioned and attended events on behalf of the MD
March 2010- Dec 2010 Direct Sales Agent First City Monument Bank PLC
Job functions
Sourced for new accounts/clients
maintained existing accounts/clients
made calls to targeted prospective employees
Assisted customers with routine account related requests such as fund transfer, stop payments, inquiry about bank products and services.
Researched and resolved customer problems acting as the customer liaison between other bank departments when necessary.
Processed necessary paperwork to rebate customer service charges.
Worked to achieve set targets
Reviewed and analysed competitor products and fees
Analysed and reported on competitors and industry trends
Coordinated marketing program to establish, maintain and solidify corporate business relationships
Provided input to the product planning process.
February 2009- December 2009 Customer Sales Representative Theodor Pharmaceuticals ltd
Job functions
Established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets i.e. hospitals, pharmacies, clinics, etc.
Delivered orders
Kept management informed by submitting activity and results report
Organised presentations on new products to prospective and existing clients
Resolved customers’ complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Provided historical records by maintaining records on area and customer sales.
Monitored competition by gathering current marketplace information on products, pricing, merchandising techniques, etc.
Recommended changes in products, service and policy by evaluating results and competitive developments.
Maintained professional and technical knowledge by attending educational workshops
Generated feedback from customers to be used in creating management policies
November 2007-october 2008 Laboratory Technologist General Hospital Dansadau, Zamfara State - NYSC
Job functions
Carried out tests and analysis on patients
Generated and reported findings
Maintained clean and tidy laboratory work station
Entered results and maintained data
Sourced quality and affordable laboratory consumables
EDUCATION
University Of Lagos
M.Sc Public Health - 2016
University of Lagos
B.Sc. Microbiology – 2006 Second Class Lower
TRAININGS
Value Based Customer Service (2015). Trained to be an efficient professional customer service representative
MTN NIGERIA
Human Capital Development (2014). Trained to be an outstanding worker in the 21st century corporate world
CUTTINGEDGE PROFESSIONALS
How May I Help You? (2013). Trained to be a professional Customer Service Representative
MTN Nigeria
Microsoft Certified Information Technology Professional - MCITP (2010). Trained in the use of windows server 2008 and other computer applications
NIIT
Proficiency Certificate In Management (2008). Trained in management skills and techniques
NIM
PERSONAL DETAILS
State of Origin – Anambra
L.G.A Onitsha- North
Sex Female
Marital status – Single
D.O.B 17/02/1981
HOBBIES
Reading books, travelling, cooking and making new friends
REFERENCES
Itohan Kukoyi Team Lead MTN Nigeria 080********
Richard Ochagu Nigerian Navy 080********
Habibat Badmus British Embassy 080********
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