Manager Customer
Resume:
Gwendolen C Bodie
P O BOX ***, Oakland, FL ****0
Cell: 321-***-**** * ac25wh@r.postjobfree.com
JOB OBJECTIVE
To obtain an entry level position that will utilize by ability to be a strong planner and problem solver who readily adapts to changes and works independently. Able to handle multiple priorities and meet tight deadlines without compromising quality. Accustom to handling sensitive, confidential information. Excellent interpersonal skills and great communication skills (verbal & written). Lab experience in Electric Health Records (EHR) and Quick-book 2015, I’ve had traiing and expericence on Office Alley software.
EDUCATION
June 2015 - August 2017 Southern Technical College, Orlando, Florida
Associate Degree in Medical Office Assistance
June 1975 Umatilla High School, Umatilla, Florida
High School Diploma
June 1975 Lake County Vocational Technical School, Eustis, Florida
Certificate of Training - Office Procedure & Machines
EXPERIENCE
07-2017 to current MILLIENIA PSYCHIATRY & RESEARCH - Part-Time
Inbound & Outbound calls
Scheduling & Canceling Appointments
Verifying Insurance coverage
Collection of co-pay
Creating & filing of charts
Completing & filing of claims
Updating records
Vital Statis
10-2016 to 06-2017 TOP TALENT AGENCY
TEMP AGENCY - OHA of Orlando, Florida
Outbound calls to clients
Scanning files into new system to go paperless
10/2015 to 09-2016 CENTRAL FLORIDA EXPRESSWAY AUTHORITY/EGIS PROJECTS INC.,
Receiving of Inbound calls
Posting payments to customers accounts
Researching information on customer and non customer account
Adjusting over payment of tolls charges
Correcting tag information on tolls for customers and non-customers
Opening accounts for new customers and closing accounts for customers.
Setting account for mailing out of new portable units
Sending documents to County Tag Agency to release hold on Tag’s
09/2009 to 04/2015 CANCELLATION MANAGER, CFI / WESTGATE RESORTS
Received & process cancellation letters from buyers for Timeshare, VOA and Travel Clubs
Ensured canceled contracts for Timeshare, VOA and Travel Club Accounts are refunded with the allotted time as stated on their contracts and by the State Regulations.
Prepared and process Quit Claim Deeds as needed to cancel accounts.
Preparing and sending daily and month end reports to Accounting, Payment Processing Department and the Company Attorneys.
Reviewed and processed Pending and Purchaser Default contracts received from other Departments.
Researched account payment and contract histories to explain scenarios as requested by management and other departments.
04/1993 to 09/2009 CONTRACT PROCESSING MANAGER, CFI / WESTGATE RESORTS
Reviewed Proposals received from Managers for processing of Contract of Purchase
Processed customer credit card for required down payment of Contract of Purchase
Reviewed and verified documents after information has been processed on Legal
Documents for the customer(s) signature.
Making sure all Legal Documents and receipts are received for record for the customer(s) files.
Balancing the accounts at the end of the day for posting and deposits of receipts.
End of Day Reports to be finalized and distributed as required to proper Departments.
Oversee that personnel have the proper information to perform duties on a daily basis.
Making sure of the proper scheduling of employees for performing the task that is needed for that days operations.
CERTIFICATES Notary Public of Florida - over 20 years
Honors
2015 State Directress of Education for Florida for Improve Benevolence Protected Order of Elks.
2010 Past State President of Elks
COMMUNITY SERVICE
Royal Palm Temple of Elks - Orlando, Florida
Thanksgiving Baskets - 50 families
Santa Helper (distribute toys to 50 families)
Easter Egg Hunt - (neighborhood)
Back to school back pack giveaway
Royal Palm Lodge & Temple - Orlando, Florida
Oratorical Contest - scholarship
Reference
Ms. Sharon Beauford
Legal Assistance
Criminal Conflict & Civil Regional Counsel 5 District
533 West Main Street,
Tavares, Florida 32778
Ms. LaShonda Mathias
Diversified Living Inc.,
CFO
431 Gannet Court
Kissimmee, Florida 34759
Ms. Mary Brunson
Owner
Mary Catering Service
4241 Tatum Street
Orlando, Florida 32811
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