Customer Service Representative

NUSRATUN ARA

************@*****.*** 647-***-****

*** ****** ******* ********, ** L6X 5A8

PROFILE

• Strong data management and account reconciliation with the ability to maintain client confidentiality, and excels at prioritizing and completing multiple tasks simultaneously and independently to achieve project goals

• Proactive self-motivated leader and team worker who demonstrates enthusiasm with the ability to take on challenges and opportunities with solid time management and organizational skills

• Outstanding communication, problem solving and interpersonal skills, leading to collaboration with others in a collegial and professional manner while working in a fast paced/dynamic environment

TECHNICAL SKILLS

• Windows 7, Windows 8, Windows 10

• Microsoft Office 2010, MS Word, MS Excel, MS Outlook 2010, MS PowerPoint, MS Visio, SharePoint, MS Lync2010, Google Chrome, Share Drive

• Software: Novell, StarRez, Lotus Notes, SAP(ECP), Onity-Integra, Moneries, Citrix/SIS

(COSh, R25,PESh)

ACHIVEMENT:

• Certificate of Appreciation for excellence and dedication in Administrative Profession from Robert Half Company. (2014)

EDUCATION

Bachelor of Administrative Studies Degree Dec 2012 York University, Toronto, ON

PROFESSIONAL EXPERIENCE

Undergraduate Program Assistant/Secretary

Department of Sociology, LA&PS Sept 2017-Present

Department Of Social Science, LA&PS Jan 2017-Aug 2017 School of Administrative Studies, LA&PS Dec 2016-Jan 2017

• Provided information to prospective/current students regarding degree and program requirements; point of contact for undergraduate program information for University staff, faculty or others; answered question, informed students about curriculum, courses, policies & procedures

• Reviewed and provided enrolment statistics from previous academic years/terms as required; Monitored SIS and reported on enrolment throughout the enrolment period; maintained course demand/wait- list(s) (as applicable); assisted students with enrolment into courses; investigated blocks and directed students to resolve enrolment issues

• Posted course-related information on the website; assisted faculty with online posting of syllabus, as requested; and preparation of course materials (e.g. ordering course kits or printing handouts); ordered special course materials (e.g. brochures, pamphlets, programs, supplies, etc.)

• Ordered course equipment using online Course Equipment Order (CEO) system; arranged for faculty members' instruction on course technologies

• Ordered text books from the York University Bookstore; contacted publishers to obtain desk copies; arranged library copies/reserves of textbooks and course materials

• Provided support to the front desk reception during breaks, lunches and/or absences: primary staff contact for general inquiries on main office phone line, generic email or in-person at the front desk; appropriately directs faculty, students, staff and visitors

• Received and sorted incoming mail, faxes, courier and student submissions; confirmed receipt and distributed and/or notified appropriate recipient; arranged to send mail, faxes and courier on behalf of the unit

• Maintained calendar of meeting room bookings awards, events, policies, procedures and programs; re-directed inquiries as appropriate; monitored department/school email and responded to inquiries; maintained confidentiality of information NUSRATUN ARA

************@*****.*** 647-***-****

126 Native Landing Brampton, ON L6X 5A8

York University

Customer Service Representative May 2016-Nov 2016

York Suites, Accommodation & Conference Services

• Provided high-quality front desk services to Housing Tenants and Guests, handling multi- dimensional requests and activities to meet customer requirements

• Co-administered the rental of 51 guest apartments which generate approximately $76,000 in annual revenues for the University. Occupancy graph is being used for York Suite

• Prepared and managed data for viable applicants after utilizing the StarRez housing reservation system to determine availability and customized offer based on preferences

• Provided guidance and explanation of policies and procedures regarding York University tenancy agreements and options to avoid confusion

• Utilized MS word, MS Excel and StarRez to input guest information, reservation and maintaining Journal Log on a daily basis. Lotus Notes is being used for daily communication

• Prepared billings and invoices, processing payments on Moneries, posting on StarRez accurately to balance the Daily Shift Report (E-Reports) on a daily basis.

• Handled, processed and deposited cheques in the bank. Prepared Journal for internal payment, careful and accurate charges into the cost centre, posted on StarRez

• Consult and advise the custodial staff and patiently dealt with the guest when concern arose due to a maintenance issue in the guest rooms and tried to resolve issues by contacting repair person Schulich School of Business Jan 2016–Apr 2016

Administrative Secretary

• Provided front line/administrative services to faculty, staff, students and external clients regarding the availability of break out rooms for exam, conference, meeting etc.

• Reviewed and updated student information on SIS(PES,COSH) and course outlines posted on the ADA Website (Athena)

• Updated, managed and scheduled room bookings for classes, exams, conferences, and meetings using Breakout Room Booking Application(Internal application of Schulich) & R25 for club booking

• Handled routine correspondences including emails, drafting letters in Lotus Notes and tracking calls

• Maintained and updated information areas such as the Associate Dean Academic (ADA) website York University

Customer Service Representative May 2014–Nov 2014

York Suites/York Apartments, Housing Services

• Checked in/out tenants after verifying personal information, booking details in StarRez, and payment confirmation

• Prepared, distributed and explained move-in orientation materials to new tenants

• Issued keys, updated data and encoded access keycards in Onity-Integra

• Resolved issues arising from customer complaints, handled emergency situations tactfully

• Received and entered maintenance requests onto automated work order system(StarRez) and distributed to appropriate service personnel

• Processed all requests for equipment and supplies including vacuum rentals, trolley loans, replacement of light bulb, locker assignments and other related items

• Processed applications for the guests of annual events and allocated a mix of residence options according to established eligibility, guarantee and priority criteria

• Managed and processed payments(Debit, Credit, Cheques)on a monthly basis

• Prepared journal and ledgers for day to day monetary transaction and weekly submission to the manager

• Maintained confidentiality pertaining to client’s credit card and personal information

• Prepared and distributed mail/notices for the Housing Office; received couriered mail, notified tenant for pick up

NUSRATUN ARA

************@*****.*** 647-***-****

126 Native Landing Brampton, ON L6X 5A8

Maple Leaf Foods

Commissioning Administrator & Oct 2013-Apr 2014

Process Improvement Administrator

• Provided coordination and administrative support to the site commissioning team

• Updated the team on the current production schedule and calendar that impacts in project tasks

• Entered data obtained by the commissioning team for analyzing the progress of the project

• Participated in on-site commissioning meetings and provided updated summary and action items as an outcome

• Prepared and updated documentation on SharePoint and PowerPoint presentations on weekly or as required basis

• Prepared process flow & cheat sheets for the Raw material receiving & RTE(Ready To Eat) shipping/receiving

• Helped shipper/receiver in troubleshooting and resolving issues related to SAP (Software)

• Supported QA in documenting and updating SOP binders for smooth flow control and production York University

Administrative Assistant May 2013–Sept 2013

York Apartments, Housing Services

• Responded, screened and forwarded all incoming calls, email regarding housing inquiries

• Scheduled and managed student appointment with York Apartment Assistant

• Prepared and Assembled Tenancy Agreement packages and mailed out

• Verified tenant information before issuing security access cards and keys to the tenant

• Monitored inventory access cards, keys and managed filing systems, both electronic and hard copy

• Updated and maintained data on a variety of database and spreadsheet

• Created and maintained a variety of documents such as guides, directions, and instruction NUSRATUN ARA

************@*****.*** 647-***-****

126 Native Landing Brampton, ON L6X 5A8

REFERENCES

Matthew Tegelberg

Program Coordinator (ISS),

Assistant Professor

Department of Social Science,

Faculty of LA&PS,

York University

Ross Building, S717

Email: ******@*****.**

Contact: 416-***-**** x 30125

Cell (Preferred): 416-***-****

Braeden Urbanek

Manager

Accommodation & Conference Services, CSBO

320 Assiniboine Rd, Suites 104

Email: ********@*****.**

Contact: 416-***-**** x 33176

Nicole Wilkinson

Sr. Manager, Building Operation

Housing Services, CSBO

340 Assiniboine Rd, 105C

Email: *******@*****.**

Contact: 416-***-****

Contact this candidate