Customer Service Management

Cheryl Combs

*** ***** *** *****, ***********, Ohio 45504 937-***-**** ********@***.***

Summary

I am a dedicated Business Management Analyst with 16 years of experience. My major contributions include Office Management such as auditing files, creating training documents, training employees on proper procedures and protocols, and employee evaluations. I am a business professional that consistently exceeds expectations combining cost containment with quality control operations including, personnel/employee relations, customer service and overall office management. I am resourceful in perceiving and resolving problems. I always try to bring a positive and professional attitude.

Education & Qualifications

ASSOCIATE DEGREE IN BUSINESS - UNIVERSITY OF PHOENIX

MANAGEMENT TRAINING COURSE IN CHICAGO

AUDIT TRAINING COURSE CERTIFICATION

ISO 9000,14000,18000 TRAINING

PRACTICIAL EXPERIENCE IN THE QUAILTY FIELD, AND THE CALIBRATION OF EQUIPTMENT

COMPUTER KNOWLEDGE IN WORD, EXCEL, AND POWERPOINT

EFFECTIVE MANAGEMENT, TECHNICAL AND SUPERVISOR SKILLS

Professional Experience

OFFICE MANAGER

MR. ROOTER PLUMBING 2015 to Present

Responsibilities include: Payroll, invoicing, banking, synchrony accounts, A/R and weekly figures for the finance department.

Skills used: filing, typing, scanning, faxing, and creating spreadsheets for tracking inventory and excavations.

MATERIAL ANAYLST

SCHNEIDER ELECTRIC 1994-2014

When jobs were released, I created the necessary paperwork and placed orders for the purchased and fabricated parts for multiple groups.

I expedited parts with external vendors

I created training and work instruction documents for the fabrication department. Was the group trainer in the fabrication department and would train on the procedures for running the machines and gave final evaluations.

I was the safety representative for the hourly employees and was also a first shift union steward.

I ran press brakes, metal finishing machinery, and turrets.

Held license for walk-alongs and stand up stackers

CAREER HIGHLIGHTS

Recognized for willingness to work long hours to get the job done, my commitment to success and attention to detail, professionalism, and following up.

Successfully implemented ongoing recruitment program to hire effectively and train all personnel.

Developed and implemented improved policies and procedures resulting in improved efficiency and productivity.

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