Information Technology Windows Server

JOSEPH SANTOS LOZANO

Email: *************@*****.***

Mobile: 954-***-****

Professional Summary

Innovative and life-long leaner IT professional with almost 9 years of experience in computing industry. Proven result oriented and versatile in supporting and managing diverse environments such as Sea Based, Land Based and Remote Site Facilities. Efficient leader, can work well independently or as a teammate. Able to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines. Precise and thorough, maintains accuracy and quality in work performance.

Core Competencies

Windows Server Management – Installing, configuring, administering, migrating and virtualizing

Experienced in Windows Roles and Features – Active Directory, DNS, DHCP, Printer & Files Services, WDS, IIS, WSUS, Hyper-V, VPN and Group policy

Foundational understanding of Cloud Computing – VMware: ESX, vCenter Server & vSphere Client.

Essential understanding of Networking Technologies - WAN, LAN, Routers, Switches, VPN, VLAN & VoIP.

Knowledgeable in Dell and HP Rack mount Servers – ILO and iDRAC technology

Solid Hardware management – Printer (Standard to MFP) repair PC peripherals and accessories.

Qualifications

Microsoft Certified Technology Specialist - Passed

INSTALLING AND CONFIGURING WINDOWS SERVER 2012 (70-410)

Microsoft Certified Technology Specialist – Training attended

ADMINISTERING WINDOWS SERVER 2012 R2 (70-411)

Bachelor of Science (Honours) in Computer Engineering

Emilio Aguinaldo College, Manila Philippines

Professional Employment

Carnival Cruise Lines September 2010 - Present

Information Technology Officer

Information Technology officer that manages shipboard IT infrastructures, maintaining high availability of servers, storage, network, computers and company applications. 24/7 schedule on monitoring and assuring all systems are up and aligned with business and operations standards. First point of contact in any IT related issues, from application side up to the end user side.

Successfully relocated Carnival Legend from Seattle to Australia. Performed a well prepared and planned full system time zone change.

Efficiently managed Carnival Inspiration dry dock operation. Participated in upgrading Shipboard IT Infrastructure; Dell ESX servers, Dell Compellent Data Store. Replaced networking devices, such Core Switches, Routers, AP Antennas and re-organized IDF LAN termination.

Recognized several times and finally awarded as Team Leader of the Moment for exceeding job expectations and going extra mile in satisfying operation requirements.

Fulfilled Carnival Splendor relocation from Los Angles to New York. Accomplished and smoothly executed the relocation projects and tasks despite of heavy work load and time pressure and deadlines

Emerio Corporation September 2009 - August 2010

Wintel Systems Engineer (ITO-GCP Wintel-TS)

Level 2 Wintel System Engineer resource for Wintel Tower (Follow the sun) Account. Supported and participated in designing, testing and implementation of Stakeholder’s business IT infrastructure requirements. Total of 4 accounts, consisting of approximately 8000 servers (Mixed physical and virtual servers), preformed Windows Server administrative function; server build, virtualization, migration, upgrade, patching and troubleshooting.

Awarded as a Team on lowering down recurring incident tickets and service call for CIBC (Canadian Imperial Bank of Commerce) Account.

Recognized by the Stakeholder (Clorox Account) for solving incident and work orders a head from Client’s Service Level Agreement (SLA)

Contributed and provided guidelines, tips & trick and troubleshooting guides for Knowledge transfer purposes and Shore point.

Dynamic Outsource Solutions 1 (Airfreight 2100) May 2007 – September 2009 IT Support Specialist (Service Quality Team)

Appointed as a Team Lead of the Service Quality Team. Contributed project management and development, planned and designed IT solution on fulfilling IT requirements and solution for the company’s stakeholder projects mainly on Contact Centre Services.

Researched, planned and contributed on upgrading telephony system by implementing Fibre optic Wan in replacement of Copper Lease Line, resolving continues operation downtime.

Implemented few stand alone, work station servers with roles such as Domain controller, DHCP Server, DNS server, ISA Server, Proxy server and File Server as a solution and security of the business operations.

Contributed and Documented technical processes and troubleshooting guidelines, in compliance to ISO Philippine 9001-2000 Quality Management System.

Languages

Filipino (Tagalog): native language

English: full professional proficiency

Romanian: Beginner

Professional Interests

Python

Front-End Development

Hobbies

Photography and Digital Editing

Assembling action figures

Playing guitar

Character References

Upon request

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