Data Entry Customer Service

Jinal H. Patel

**** ******* *****, ******* *******, PA,19425

e-mail: ac25oo@r.postjobfree.com

Tel: 732-***-****

●Experience in Quality Assurance, control and software testing.

●Experience in test execution - integration, functional, system, regression, security, compatibility, database using SQL and user acceptance testing.

●Strong experience in developing Test Plans, Test Cases and Test Scripts using requirements and design documents.

●Good team player with an ability to work independently in a time sensitive environment.

●Excellent communication and documentation skills.

●Good analytical and problem solving skills.

TECHNOLOGY

Testing Tools

:

HP Quality Center 10/9.0, QTP 11/10.0/9.X/8.X

Languages

:

HTML, VB SCRIPT, VISUAL BASIC

Operating System

:

Unix, MS-Dos, Windows XP, Windows 7, Windows 8.

Databases/Tools

:

SQL Server 2008 / 2012 / 2014.

Other Tools/Technologies

:

Microsoft Office.

PROFESSIONAL EXPERIENCE

Interlink Technologies - Warren, NJ July 2014 to April 2016

Software Quality and Support Analyst

As a Software Quality and Support Analyst at Interlink Technologies, my responsibilities included:

●To support a suite of Maritime Logistics software applications called MSCLink (MSCLink version, XALink, EDIAgent, EDataloader, Report Scheduler, Report Generator, ITAgency, DBService) that focuses on the needs of medium to large global ocean carriers and over 16 associated agencies located world-wide.

●To ensure that the project meets the needs of the following business objectives by analyzing business and functional requirement to design Test Cases.

●Worked with development teams to investigate and correct software bugs and deficiencies based on the testing results.

●Performed Functional, GUI, Regression, System Integration, User Acceptance, Configuration and content testing for web-based IT Agency application.

●Designed and developed QA Test Plan/Test Cases using Testing methodology with all possible Used Cases to cover all testable function for Positive & Negative Testing.

●Provided test metrics on the results of system testing activities, coordinated and collaborated with others in analyzing collected requirements to ensure system development and implementation plans meet customer needs and expectations.

●Confirmed and prioritized project plans and deliverables as per business requirements and deadlines and stayed current on emerging tools, techniques and technologies related to software testing.

●Involved in- key learning process after each release to improvise process in future as a part of QA process Management, Kick Off Meetings and Release Management, Key learning Sessions etc .

●Involved in different major and minor release testing by updating test plan with testing methodology, reviewing test results, analyzing defects and resolving them with the team.

Environment: .NET Framework, SQL Server 2012, SQL Server 2014.

Interlink Technologies - Warren, NJ Jan 2010 to July 2014

Application Support

●Involve in documenting daily operations and client support for Vessel management in System.

●Provide Level 1 support for any new requests or issues from clients related to Vessel Management System.

●Troubleshoot client’s issues and escalate it by opening ticket and assigning to development group.

●Perform UAT testing for new build for new functionality or bug fix before moving to PROD environment.

●Run jobs to validate files by login to UNIX server and review the result .

Mediterranean Shipping Company, New York, NY July 2008 – Jan 2010

Data Entry Clerk (Export Documentation)

●Data entry for preparing Bills of Lading for all services and printing bill of lading.

●Preparing Bill of Lading for VIP customers and hazardous cargo.

●Supporting service contract department.

●Preparing manual cotton cargo bills of lading.

●Send proof/draft of Bill of Lading using custom excel macro.

●Customer service related to preparing Bill of Lading.

●Manifest correction using custom application MSCLink.

●Creating Vessel routes using the in-house application MSCLink and providing support for different MSC Offices around the world.

Contact this candidate