Teira Ballard

*** ******* **. *** #**

Athens Ga

706-***-****

EDUCATION

Del-City High School, Oklahoma City, OK 06/2004-12/2007

Cumulative GPA: 3.61

Relevant Coursework Includes:

oMathematics

oComputer Typing

oEnglish

SKILLS

Operating Systems:

MS Windows

Mozilla Firefox

Internet Explorer

MAC IOS

Office:

MS Word

MS Excel

Telescript

MS PowerPoint

MS Access Database

Outlook

Telephone answering

Appointment setting

Competent at filing and updating records

Able to type 50 WPM

PROFESSIONAL EXPERIENCE

Dial America, Athens, GA 04/2017-Current

Customer Service Representative

Conduct Inbound Customer Service Calls

Resolve customer service claims for companies such as Bank of America, US Bank, and ADS

Enter information captured during phone conversation into multi-relational databases and/or CRM systems

5 Below, Athens, GA 04/2017-Current

Lead Cashier/Stocker

Run cash register

Manage cash and check drop offs to corporate bank

Move pallets in warehouse

Unload trucks

Telenet, Athens, GA 05/2014-08/2016

MCS Level II

Conduct outbound phone conversations with decision makers in a business setting

Engage decision makers in a conversation to uncover business environment needs.

Navigate to correct decision maker through inquiries with gatekeeper, work colleagues, and other resources

Recognize buying signals and coordinate sales and prospect meetings.

Enter information captured during phone conversation into multi-relational databases and/or CRM systems

Compose summary statements and/or email communication conveying the specifics around sales opportunities and prospect conversations.

Gourmet Culinary Solutions LLC, Statham, GA 05/2014-08/2016

Machine Operator/Packer

Operate co-packaging machine

Operated tape machine and conveyor

Used hand scanner

Maintain a level of quality of product for the client

Bed Bath and Beyond, Pendergrass, Ga 05/2014-08/2015

Warehouse Associate

• Provide excellent customer service to ensure products were packaged and shipped

• Handled inventory of products

• Operated tape machine and conveyor

Contact this candidate