Back Office Representative
Resume:
JOAN O. RONQUILLO
#** ** ***** **. ***** Compound Dominican Hill
Baguio City
**************@*****.***
Challenging work as a virtual assistant with a progressive company where I can utilize my back office skills.
Graduate:
Bachelor of Science in Nursing (2004-2007)
University of Baguio
Associate in Computer Technology (1999-2001)
Systems Technology Institute
CUSTOMER SERVICE REPRESENTATIVE
SITEL Baguio Site 3
February 12, 2012- May 7, 2017
Assisted customers with their queries and complaints by phone and e-mail.
Provided accurate information on billing questions.
Helped customers on basic technical issues.
Ensured all customer communications are professional, accurate, and timely.
Conducted call backs to confirm resolution of their delivery issues.
Handled escalations from first line support.
Delegated task to my team mates.
SITEL Baguio Site 1
April 20, 2010 – January 07, 2011
Assisted customers in activating and reloading their debit card.
Collected customer information and input data into the system ensuring confidentiality at all times.
Assisted customers with their account queries and problems.
Can effectively work under pressure.
Basic computer programming (Microsoft Office and Internet Applications).
Good in handling Customer Relationships.
Able to make appropriate decisions and evaluate priorities accordingly.
Able to work as a team member and with minimum supervision
Trustworthy, keen observer, target oriented and dedicated.
Professional and multi-tasking ability.
ADRIAN PAUL BALLESTEROS
Coach
STEL Baguio Site 3
ANALIZA ROCAMORA
Workforce Analyst
SITEL Baguio Site 3
Cherie Gamongan
Quality Analyst
SITEL Baguio Site 3
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