Business Analyst

MEGHAN

Palm Harbor

Experienced business analyst dedicated to constantly improving the end user experience with their

property and casualty insurance application. Seamlessly manages workloads ranging from production

support incidents to larger initiative projects working closely with the stakeholders, project managers

284 Winchester Way,

SUMMARY

and developers.

SKILLS

EXPERIENCE

06/2009 to Current

06/2008 to 06/2009

AQUINO, FL 34684 C: 727-***-**** ***********@*******.***

Microsoft Outlook, Word, ExcelTeam PlayerSelf-starterProcess flows utilizing VisioCustomer OrientedSQL queriesOrganization Skills

Senior Business AnalystWestpoint Insurance Services Pinellas Park, FL

Document requirements for personal property insurance companies usinginterviews with the client, conference calls, business analysis, triage, andcreating mock-upsDocument requirements utilizing standard templates (either Word or Excel)using natural and easy to understand languageEvaluate and triage information gathered from multiple sources, reconcileconflicts, break down high-level information into details to a generalunderstanding and distinguish user requests from the underlying needsDistinguish the business problem's symptoms and help discover the trueroot causeObtain resource availability from the project manager to collaborativelycreate a project plan based on estimates and resources providedSchedule scope/requirements review meetings and scrum meetings withall applicable partiesCommunicate with the stakeholders on the status of the projectCreate and track daily incidents for the client and prioritize them with theclient's assistance based on resource availability from both a developmentand quality assurance standpointPoint of contact during user acceptance testing with the client to ensureclient has all materials needed in order to accurately test the fixes,changes and enhancementsEnsure that issues are captured accurately, resolved and their resolutionsdocumentedIdentify all the systems, processes and users that are impacted by thebusiness problem, and/or the solutionSuccessfully engage in multiple initiatives simultaneously, ranging from livefixes, production support bugs to complex projectsWork independently with users to define concepts and work closely withthe project manager(s)Daily release notes emailed to internal and external clients to advise of thefixes, enhancements and changes pushed to productionExcellent verbal and written communication skills and the ability to interactprofessionally with a diverse group ranging from executives, managers,subject matter experts and developers

Renewal CoordinatorOrange Business Services Clearwater, FL

Performed audits on a daily basis comparing detail from several programsto Cisco and identifying any changes that needed to be made.Validated the information and flagged any items that needed to beupdated in the Cisco system.These audits ranged from reports consisting of one line items (one serialnumber) to several hundreds.

EDUCATION AND TRAINING

LANGUAGES

SKILLS

This consists of downloading several contracts from the Cisco system orreviewing serial numbers to validate the correct contract number, servicelevels, maintenance dates, site addresses, and model/part numbers. Responsible for creating new templates for various clients.Responsible for adding new site addresses to the Cisco system, re-creatingnew invoices and updating websites, including validation of overseasinformation.

American School of Bilbao Spain

Bilbao, Spain

St.Petersburg College St. Petersburg, FL, USA

Conversational Spanish and Portuguese

business analysis, Cisco, Excellent communication, contracts, client, clients,documentation, insurance, notes, materials, meetings, Excel, Microsoft Outlook,Word, natural, Organization Skills, Portuguese, processes, quality assurance,Requirements analysis, scrum, Self-starter, Conversational Spanish, SQL, TeamPlayer, Time Management, triage, validation, Visio, websites, written skills, writtencommunication skills

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