MARY E. SCHNEIDER

https://www.linkedin.com/in/maribethschneider/

813-***-****

ac25as@r.postjobfree.com

TECHNICAL SUPPORT – CUSTOMER SERVICE

Proven record maintaining strong customer service and providing strong analysis and solutions for hardware and software issues. Interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. Able to provide customer service support and resolution of routine problems regarding client's product or services. Dependable with proficient attention to detail and good listening and communication skills. Experience includes replacing internal parts of computers and printers along with knowledge of:

TECHNICAL SKILLS

Microsoft Office

CSS

Adobe Premiere

HTML

dBase

Adobe Illustrator - Photoshop

PHP

Multimedia Toolbook 4.0

MS MovieMaker

Adobe PageMaker

QuarkExpress

SQL

Mac and Windows

Dreamweaver

Homesite

EXPERIENCE

BEST BUY GEEK SQUAD, Richfield, MN 11/2014 – 8/2017

Covert Dispatcher

Provided solutions to repair client computers or printer issues. Dispatched deeper issues to Fulfillment agents.

Fixed computers in queue on time and effectively to maintain customer satisfaction.

Proactively identified ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.

SUPPORT.COM, Redwood City, CA 5/2014 - 11/2014

Remote Services Technician

Provided solutions for Comcast wireless gateways and computers by remotely connecting with client’s computers.

Strived to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.

Assisted clients with Comcast wireless gateway and connection issues, ensuring timely resolution.

CONVERGYS, Cincinnati, OH 12/2013 – 5/2014

Support Specialist

Supported Cable TV connections for Comcast clients.

Diagnosed & provided a path to resolve various technical issues.

Assisted clients with billing issue, ensuring accurate and timely resolution.

Mary E. Schneider 813-***-**** Page 2

BRIGHT HOUSE NETWORKS, Bradenton, FL 12/2003 – 11/2013

Technical Support Representative III

Provisioning Specialist III

Answered inbound calls from customers with internet connection and computer issues and outbound calls to customers with scheduled trouble calls to resolve issue. Provided new phone numbers.

Worked in VOIP department assisting with phone installs, resolving escalations.

Escalated VOIP issues to the phone translations to correct any call issues.

Schedule field technicians to client homes, ensuring consistent timely coverage.

WAYEXCELLENT DESIGNS, Riverview, FL 8/1999 – 2/2000

Web Designer

Developed and maintained websites

Designed website and posters to advertise events for Grandparents Support Group in Lima, OH, increasing visibility.

ADDITIONAL RELEVANT EXPERIENCE

Software Spectrum, Tampa, FL – America Online software support – assisting clients who have issues with the AOL software.

EDUCATION

Associate of Business in Computer Information Systems / Multimedia

Lima Technical College, OH

AFFILIATIONS

Volunteer at Lima Memorial Hospital

Society for Creative Anachronism

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