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Information Technology Technical Support

Location:
Puyallup, WA
Posted:
November 07, 2017

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Resume:

Denis Omimbi

Puyallup, WA ***** 253-***-**** ac254a@r.postjobfree.com LinkedIn Profile

Resume Title

Recent IT graduate, with a Bachelor Degree in Information Technology and Systems Administration Certification, looking to leverage education, and experience to advance career as a System Administrator. Motivated and tech-savvy with adept ability to solve networking, electronics, and computer technology problems. Skilled in both oral and written communications and adept at building relationships with clients, co-workers, management, and key-decision makers. Enthusiastic team-player, ready to embrace new opportunities and challenges in the Information Technology industry. Bilingual in English and Luganda.

Areas of Expertise

Project Management

System Administration

IT Security

IT Strategy

IT Infrastructure & Design

Helpdesk Support

Needs Assessment

Troubleshooting & Resolution

Technical Support

EDUCATION

Bachelor of Science in Information Technology University of Washington, Tacoma, WA, 2017

Coursework: Foundation of Information Assurance, Foundation of Web Design and Programming, Digital Forensics, Network and Computer Security, Routing and Switching, System Administration, Hardware and Software Systems

Associate Degree in Computer Network Engineering Pierce College, Puyallup, WA

Certificate, Computer systems Administration

PROJECTS

Computer Security and Data Protection – Evaluated Windows and Linux system’s security to identify points of exploitation. Applied different security mechanisms, including access control, file protection and authentications to secure the Linux system.

Senior Project, System Administration- Creating and Administering Virtual Servers – Effectively learned how to define, design and implement a complete system and how to develop a test plan and test the project to meet requirements. Gained experience and knowledge in social responsibility, responsible leadership, and community development.

Website Developing Project – Facilitated in a team environment to create requirements, develop specifications and implement project. Conducted project launch which promoted the project and emphasized team contributions. Conducted project post-mortem to examine the effectiveness of the project team and practiced group dynamics theory to optimize the effectiveness of the group.

EXPERIENCE HIGHLIGHTS

ABBTECH, CMS Human & Health Services, Puyallup, WA, April 2017-July 2017

IT Technician

Held responsibility to Clone computers utilizing the Duplicator and conducted imaging of computers, utilizing Window Deployment Services for network based installations to avoid directly installing each operating system within the organization.

Key Accomplishments:

Installed and updated software packages and operating systems and configured hardware.

Maintained, configured and distributed all computers and Laptops, validated installations through defined quality assurance procedures.

Ensured security and performance, as well as provided troubleshooting and performed backup and disaster recovery.

INSOURCE AGENCY, CompuCom, Puyallup, WA, Nov 2014-Feb 2015

Refresh Technician

Facilitated deployment of Windows 7 utilizing SCCM 2012, USMT.

Key Accomplishments:

Provided troubleshooting of portals before and after migration and facilitated repairs.

Applied professional communication to technical team via phone and email.

Analyzed information to determine installations and maintenance of printers, copiers and computer peripherals.

Executed exceptional service while carrying out daily IT-related duties and developed successful relationships with staff, customers and partners.

VITALSOURCE AGENCY, TRUEBLUE INC., Puyallup, WA, June 2014-Oct 2014

IT Consultant

Responsibilities included problem detection and solving, fixing and reinstalling software and hardware and conducted Windows 7 deployment, utilizing RemotelyAnywhere /RDP, SCCM, USMT, and Web reports.

Key Accomplishments:

Collaborated with internal development staff to facilitate testing, troubleshooting and fixing issues with in-house applications on operating systems, servers, and printers both locally and remotely.

Defined Group Policy Object (GPO) in Active Directory to determine what the system looked like and how it would perform for the end users.

Built distribution point computers for migrating process.

CLOVER PARK SCHOOL DISTRICT, Puyallup, WA, June 2013-Oct 2013

IT Intern

Provided technical support for school district, which included installation of software and applications on workstations, and networked and mapped printers to desired workstations.

Key Accomplishments:

Effectively installed RAM and hard drives, and performed board level repair on laptops.

Assisted in daily operations which included setting and collaborating on interactive and smart boards.

Provided professional service in way of support, technical troubleshooting, remote PC troubleshooting, and provided necessary follow-up to all clients and management staff.



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