Information Technology Customer Service

Faran James

**** ********* ****

Memphis, TN

T: 225-***-****

E: ac252b@r.postjobfree.com

FJ

Summary

●A motivated technical team player, who promotes workplace cohesiveness and camaraderie.

●Highly organized and efficient in fast paced multitasking environments.

●Creative, resourceful and flexible, able to adapt to changing priorities while maintaining a positive attitude and strong work ethic.

Experience

Information Technology Manager, Healthy You Social Services

Opelousas, La 2015-2017 (Part Time)

●Maintain and troubleshoot office environment network system, including workstations, software, printers.

●Perform system upgrades as needed per office needs.

Information Technology Manager, Rolling Oaks IT Services

Opelousas, La 2005-2017 (Part Time)

●Assess, repair and maintain computers for companies and individuals which includes traveling to the customer's location, using the tools and technology to maintain computers at optimal operating levels.

●Also making repairs / upgrades to computers, memory, processors, hard drives, and monitors.

●Diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed.

Senior Surveyor, Fugro Chance

Lafayette, La 2007-2016

●Technical installation and operation of survey equipment on offshore vessels used for surveying in the marine environment.

●Responsible for the completion of jobs to client requested requirements.

●Operate satellite survey equipment, and acoustic survey equipment interfaced to graphic computer system for navigation purposes in the marine environment.

● (Equipment used: Windows based PC, Navigation, GPS, Sonar, USBL, MS Office, Auto Cad, Echoscope, Cat 5 &Coaxial cabling)

Education

Louisiana Technical

Associate of Arts and Sciences (AAS), Computer Science 2004-2007

Opelousas High School

High School Diploma, Computer Science Cluster 1998-2002

Skills

●Help Desk Ticketing Experience

●Customer Service

●Supervisory Skills

●Technical Support

●Support via email, phone web, and onsite

●Project Planning

●Project Management

●Information Technology

●Computer Hardware

●Computer Security

●Computer Troubleshooting

●Microsoft Office

●Computer Network Operations

●CompTIA A+ Certification

●CompTIA Network+ Certified

●Windows Server

●VMWare

●Windows, Linux, MacOS

References

Available upon request

Contact this candidate