Qualifications Summary:

Experienced manager, planner, leader, developer, change agent offering over 15 years of combined experience, providing organizations with the technical resources, expertise, and leadership to align IT with business objectives and enhance organizational performance while reducing costs. Provides subordinates and peers with training, guidance, support and motivation to exceed organizational objectives. Possess excellent written and verbal skills with the ability to effectively communicate to technical, business, or executive audiences.

Experience:

Federal Reserve Bank of Richmond Richmond, Virginia

IT Manager – Infrastructure Capacity Management July 2013 – September 2017

Works in collaboration with line of business owners, finance, procurement and technology operators to develop, review, communicate and execute on capital asset requirements.

Lead various size projects from concept to implementation including the standardization of video surveillance software and equipment, physical access control readers, standardization of desktop support services, and consolidation and migration of equipment of software.

Works in collaboration with Portfolio and Project Management division to ensure resources and service availability including budgeting for hardware and software needs.

Provides senior-level management direction in planning and assessment of technical or operational processes/strategies, forecasting, and disaster recovery for AIX, VMWare/Blade, Solaris, Linux, Unix, Storage, Network, Telephony, Cloud, SaaS, and Data Center facilities/raised floor space including cabling and mechanical plant UPS, chillers, and PDU’s.

Identifies and advocates changes in automation, communication, environments, technologies, security, and operations with focus to improve/increase reliability, maximize performance, and reduce costs.

Reviews industry trends and developments, researches state-of-the-art systems and software innovations or service modifications, submits recommendations and gains approval for enhancement or new acquisition/services to meet continually changing needs.

Develop strategy and roadmaps that align with the industry and direction of the organization, create KPI’s and benchmarks, executive dashboard development and reporting using BI tools, risk and gap identification and mitigation, and create capital budgets for hardware and software in excess of 30 million annually.

Data analysis and monitoring utilizing state of the art data collection and reporting tools to include SAS, AutoCAD, SevOne, Splunk, BMC TrueSight, and Tableau.

Data Center Manager – Hardware Support April 2009 – July 2013

Direct a staff of thirteen high performing professionals across three data centers tasked with providing 24/7 availability including equipment installation and cabling (Cat5, Cat6, Fiber OM3/OM4, 10Gig, 40 Gig) for approximately 60,000 square feet of raised floor data center space.

Primary vendor manager responsible for third party maintenance vendors to ensure contractual service level agreements are met.

Supervise a large scale project to install blades and enclosures to consolidated data centers.

Accountable for asset management of distributed and mainframe equipment from receipt to disposal as well as an annual asset inventory.

Manage desktop support staff for two data centers.

Oversee equipment placement and repair at approximately 45 remote sites. Work closely with technical teams and resource planners to identify correct placement of equipment within data centers and ensure power requirements are met.

Serve as a point of contact between host bank facilities staff and Data Center Services for matters related to data center infrastructure to include PDU’s, UPS, STS’s, Chillers, CRAH’s, and fire suppression.

Managed the internal server build and decommission process.

Data Center Technical Specialist I – Team Lead March 2006 – April 2009

Supervised daily operations of three Hardware Support staff.

Oversaw and coordinated equipment deployment to approximately 50+ sites around the country.

Planed and coordinated quarterly mainframe change activities.

Monitored and coordinated the build of approximately 500 distributed systems per year including Windows, Linux, Unix/Solaris, and VMWare platforms.

Participated in project teams to transition the organization toward the ITIL model, including the creation of a CMDB and ITAM system.

Data Center Technical Specialist II March 2004 – March 2006

Prepared and monitored the acquisition of infrastructure components as needed including fiber and copper trunk systems, fiber and copper patch cords, and console infrastructure components.

Participated in a special project for the installation of approximately 800 devices including servers and storage equipment to remote locations.

Conducted physical site planning for the installation of mainframe and distributed equipment including power, cooling, and connectivity.

Worked with customers to troubleshoot and resolve complex hardware related problems.

Created and implemented a ‘green IT’ plan for the organization.

Data Center Technical Specialist III August 2002 – March 2004

Performed day to day maintenance and troubleshooting of distributed systems consisting of 150 servers.

Installed and cabled HP and UNIX servers and associated devices.

Documented power, Ethernet, and Fiber connections.

Intern - Data Center Support June 2001 – August 2002

Participated in a project to mine old ESCON cables from under the data center floor.

Installed and cabled HP and UNIX servers.

Documented power, Ethernet, and Fiber connections.

Education and credentials:

Master of Business Administration July 2007

Averett University Danville, Virginia

ITIL Foundations in Infrastructure Management March 2007

Bachelor of Business Administration May 2002

Longwood University Farmville, Virginia

Major: Computer Information Systems

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