Customer Service Professional Experience

JONATHAN T. LANE

***** ***** ***** **********, ********** 91311

Cell – 818-***-**** Home – (818) 700- 9634 Email ********@***.***

PROFESSIONAL EXPERIENCE

COMPANY NAME : Anthem Blue Cross.

Operations Manager 2014 – 2017

2001- 2011

Responsible for daily Operations of multiple state Claims, Customer Service, Sales Support, Process Improvement Team, and Off-Shore Vendor Management.

COMPANY NAME : Health Net Inc.

Operations Supervisor 2011 - 2014

Responsible for daily analysis of Health Net’s Commercial Member Appeals and Grievance data- performance metric measurements, regulatory compliance activities- for the purpose of making process change recommendations. Maintained departmental track and trend database information.

EDUCATION & TRAINING

PsyD., Psychology, Southern California University for Professional Studies 2003

MS, Educational Psychology, California Lutheran University 1987

BA, Education, California State University Northridge 1983

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