Desktop Support Engineer
Resume:
Mark A. Schamber
Redondo Beach, California 90278
Phone: 310-***-**** Email: *********@*****.***
Desktop Support Engineer & IT Professional
Motivated self-starter and productive team player.
Capable of leading a project and delivering results
Strong written and oral communication skills.
Fast learner with strong desire to expand knowledge.
Experienced troubleshooting skills in software and hardware.
INDUSTRY QUALIFICATIONS:
Hardware: All desktop and server systems, notebook repair including board level repairs and soldering, system integration/installation & repair, DVD/CD-ROM, printers, scanners, NAS, Palms, Blackberry, smartphones and all accessories. Cabling for telecommunications and networking including RJ45/RJ11 and RG59/69. Network switches, routers, wireless systems. Audio/Video systems and cabling, home theatre systems and Media Centers.
Software: Multiple ticket systems, Quickbooks, Multiple Antivirus systems, SCCM, Norton Ghost, Adobe Acrobat, Photoshop, AVG, multiple diagnostic and data recovery utilities.
Operating Systems: Windows: 3.0-10, Windows Server, Office: 97-2016 & 365, OSX, Linux: Ubuntu, Red Hat, other distro’s.
PROFESSIONAL EXPERIENCE:
BIPRO COMPUTERS – El Segundo, California 5/04-2/17
senior desktop engineer
Performed both in-store and on-site repairs on PC’s, Mac’s, notebooks, phones, tablets, printers, networks.
Managed repair area for notebook/desktop repairs.
Building desktops and servers for consumers and businesses such as Boeing & Raytheon.
Streamlined service center procedures and operations to increase customer satisfaction.
Setup NAS with all software utilities and drive images.
Responsible for daily operation of service department.
Upgraded in-house technology to facilitate faster repairs.
Improved service policies and created technician tools and repair tools for computer repair.
Setup HD-DVD demo room and home theatre system.
Modernized website and setup online ‘specials’ and ‘comments’ systems.
Handled all in-house and outsourced hard drive data recovery.
EXXONMOBIL – Torrance, California 5/03-2-04
desktop support engineer (contract)
Provided desktop support for over 900 users in 5 locations including the Torrance Refinery.
Assisted in continuous rollouts of new hardware & software.
Maintained 100% safety record & was instrumental in numerous safety enhancements.
Streamlined repair of Symbol handheld computers resulting in faster turnaround.
NETCORTEX, INC – Berkeley, California 10/02-1/03
Senior desktop engineer
Improved helpdesk response time and customer satisfaction.
Created web-based helpdesk tracking system & remote control system
Senior engineer in all special projects.
MARK A. SCHAMBER PAGE 2
WELLS FARGO & CO – San Francisco, California 06/02-9/02
PC/LAN Analyst II (contract)
Working with ISG Team to expedite 900+ user Active Directory migrations.
Quickly and efficiently resolving service requests from customers.
Organizing LAN facilities to improve inventory control and accessibility.
PLURIS – Cupertino, California 03/01-3/02
Desktop Support Engineer
Created and maintained the internal IS website providing a central location for support information, system updates and network status resulting in fewer support requests and more efficient problem resolution
Decreased initial desktop deployment time by organising and creating master images for all Dell desktop and laptop systems.
Researched and created internal company Bulletin Board system
Worked with Marketing and Customer Service departments to finalize the production of Pluris product documentation on CD.
KANISA – Cupertino, California 10/00-2/01
Desktop Support Technician (contract Extended due to Excellent performance)
Provided end user desktop support for multiple clients
Part of team maintaining servers and related equipment
Key responsibility in corporate relocation
Researched and purchased new office equipment providing improved efficiency, capability and cost savings
Purchased and installed audio/visual equipment for new board room
Supported Lucent pbx phone and voicemail system
DEMA- DIVING EQUIPMENT AND MARKETING ASSOCIATION – Anaheim, California 7/97-4/00
manager of information systems
STATE OF THE ART – Irvine, California 5/96-10/96
product support analyst (contract)
FREELANCE TECHNICIAN 10/92-1/94
FRY’S ELECTRONICS - Manhattan Beach, California 2/92-10/92
Systems Integrator/Computer Technician
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