Customer Service Staff
Resume:
Melanie Lundy
Virginia Beach, VA 23455
Phone: 910-***-****
E-Mail: ac24we@r.postjobfree.com
Professional Summary
Motivated customer service specialist with over 10 years experience in a fast-paced, team-based environment. Well versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
Quick learner
Exceptional communication skills
MS Windows proficient
Creative problem solver
Trusted key holder
Excellent work ethic
Goal-oriented
Positive and friendly
People-oriented
Exceptional time management skills
Types 73 WPM
Detail-oriented
Work History
October 2016 to October 2017
Old Chicago Pizza and Taproom Fayetteville, NC
Server
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
January 2013 to October 2016
Hilltop House Restaurant Fayetteville, NC
Front Of House Management
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
April 2010 to January 2013
Rudino's Pizza and Grinders Fayetteville, NC
Bartender/Server/Shift Lead
Greeted guests in a timely and professional manner.
Received beverage orders from wait staff and delivered beverages to guests.
Enthusiastically and appealingly described food and drink specials to guests.
Poured drinks using standard pour according to specifications.
Processed orders on a computerized Point of Sale system.
Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
Closed out cash register and prepared cashier report.
Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
April 2008 to May 2010
Bella pizzeria 1308 Colley Avenue Norfolk, VA
Server/Bartender
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and organized eating, service, and kitchen areas
Responsible for the production and plating of desserts.
Responsible for all garnishes for main courses, pasta, soups and potages.
Helped with preparation, set-up, and service for catering events
Performed all transactions in a cordial, efficient and professional manner
Managed guest checks, collected cash and processed credit cards
Provided excellent customer service
Education
2005 Terry Sanford Fayetteville, NC
High School Diploma
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