Customer Service Microsoft Office

ANDREW IZQUIERDO

******@*****.***

954-***-****

OBJECTIVE

Deeply committed in focusing on the objectives of the company then implementing the strategies needed to reach those goals. Also able to transfer knowledge to other team members in order to provide a backup system to allow all operations to continue without interruptions.

SKILLS

•PC Support

•Active Directory

•Reimaging

•Virus Removal

•Networking

•Remote Support

•Microsoft Office

•Outlook, Power Point, Word

•Windows Computer Systems

•Window Xp, 7, And 10

•Mobile Devices

•iPhones, iPads

•Android Phones,Tablets

•Windows Mobile Phones, Tablets

PERSONAL SKILLS

•Excellent communications skills and exceptional customer service.

•Work well under pressure and also as part of a team.

•Can work without supervision if required and always meet deadlines.

•Well-developed problem solving skills and can supervise when needed.

•Hardworking, quick learner, reliable and highly motivated.

•Challenges and changes are received with a positive and dynamic attitude.

WORK OF EXPERIENCE

Feb 2015 – Nov 2017 IKEA Miami

Miami, FL

Co-Worker (IKEA BUSINESS)

•Responsible for Pre-picking all orders relating to IKEA BUSINESS Sales.

•Assisting Business Customers to solve their Business needs.

•Assisting Ikea employees when needed to complete tasks ranging throughout the store.

Jun 2014 – Dec 2014 GameStop Pembroke Pines, FL

Retail-Senior Game Advisor (Supervisor)

•Show customers products that fit their needs, answer questions/objections and commit to customer satisfaction.

•Assisted store in meeting sales, profit and shrink goals, while adhering to company polices.

•Assisted in supervising staffing levels to achieve optimum customer service at all times.

•Provided timely and appropriate feedback to Store Manager concerning associate performance

issues.

•Assisted managers with store inventory counts by accurately recognizing product titles, counting

quantities and recording product/count information.

Jan 2013 – Jun 2014 Inman Orthodontics Inc. Coral Springs, FL

Marketing (Team Leader)

•Data entrée.

•Managing and maintaining company inventory.

•Provided exceptional Customer Support.

•Shipping and receiving.

•Provided in house IT support.

•Managed email campaigns, from creating, customizing, and sending.

•Managed email mailing list.

Jan 2013 – Jun 2014 The Lego Store Sawgrass Mills, FL

Retail-Brick Specialist (Supervisor)

•Processed information/merchandise through the register system.

•Ensured a signature experience for every guest that visited.

•Provided a clean, safe and visually stimulating environment by performing daily cleaning duties,

maintaining store displays and executing LEGO Brand Retail visual standards.

EDUCATION

Mar, 2013 – May, 2014 Broward College Davie, FL

Computer Science

Sept, 2007 – Jun, 2011 Cooper City High Cooper City, FL

Web Design

•High School Diploma

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