Customer Service Manager
Resume:
Dorian Cook
ac24uo@r.postjobfree.com or ac24uo@r.postjobfree.com
Objective
To obtain a position utilizing my specialized and extensive experience in the custom cabinet & closet organization industry.
Experience
1997 to Present Closet World, Inc. Hayward, CA
Installation Manager
Supervise 20 employees / installers
Heavy customer service
Schedule jobs / installations
Handle all customer service issues with clients
Troubleshoot & solve installation problems
Order custom products for installations
Schedule services for incomplete / problem jobs
Survey customer complaints (visit job sites) / resolve issues
Cut-List Manager
Check all jobs prior to cut-listing for accuracy, effective usage of product, space & proper design.
Calculate amount of melamine product & place orders
Order material from sub-contractors
Responsible for specifications on new products & training designers and installers on proper use
Work closely with designers to insure all designs are done correctly
Cut-list jobs and schedule production by installation due date
Train production department on all new products
Communicate daily with General Manager on status of jobs
1994 - 1997 Redwood City Cabinets Redwood City, CA
Shop & On-Site Foreman
Oversee proper installation and trouble shoot any problems on job-site
Insure schedule is maintained in shop
On-Site installation of custom cabinets
1989-1994 Rosewood Cabinets Redwood City, CA
Owner / Operator
Handle all aspects of everyday operation
Marketing for new customers
Produce & install all custom cabinetry
Customer service
1984 - 1989 Pederson Woodwork Redwood City, CA
Benchman / Cut-List / Installer
Education
1978 - 1982 Sequoia High School Redwood City, CA
References available upon request.
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