Sales Service

MANOJ KUMAR SHARMA

Contact No.:

921-***-**** (M)

E-mail: *********@*****.***

SUMMARY

Head of Department and Associate Professor in a very renowned college handling strength of 1800 students and 40 faculties, with experience of 11 years in teaching and 4 years from Industry, worked with reputed hotels like Hyatt Regency, Taj Palace and Majestic Park plaza. Posses a sound background in Operations, Teaching, Training, Workshop, Seminars, Research, Events and Promotion, Consultation, in Food and Beverage Production and Service.

A highly motivated, productive and customer focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly, organize and prioritize tasks to meet deadline and adapt readily to meet new challenges.

OVERVIEW OF SKILLS AND EXPERIENCE ACQUIRED

Book Published: Knowing Wines, ISBN: 978-93-82782-18-6

Knowing Wines, 2nd edition, ISBN: 978-93-85892-54-7

Projects:

Provided Consultation for

Meenaxi’s Kitchen, Lebanese Take Away counter.

Garlic Kitchen, Chinese Quick Service Restaurant.

Bakery set up by students.

Honey Dew Crèche and Daycare

Maya caterers

Conference Organized

PTU sponsored National level conference on tourism sustainability in 2017.

Paper Presented

Presented and published paper on Internal quality assurance at National level in Chitkara University. ISBN: 978-93-82782-07-0

Presented paper in International conference at Banarasi Das Chandiwala college on ‘Impact of social media and digitization on selecting hotels and ancient sites in India.’

Presented paper in National conference at Chandigarh Group of colleges on “ To Study the growth of digitalization in tourism promotion and analyze the effect of same on buying behavior of consumer.'

Presented paper on Identifying the Competency Gaps among Hospitality Graduate Vis-À-Vis Industry Expectations at Rayat and Bahara University.

Presented paper on Life Skill Development organized by Chitkara School of education.

Workshop organized:

Wine making and tasting workshop by Bar devils, Delhi and Four Seasons.

Workshop on mixology by Smirnoff and Bacardi.

Workshop on Faculty Development by Mr Manjot K S Gill (Mind Bridge Asia) on teaching skills.

Workshop attended:

Executive Development Workshop in Food and Beverage Management organized by National Council of Hotel Management at Bangalore.

Faculty development workshop on Research Methodology by Chitkara University.

Innovations.

Designing and analyzing midterm assessments to address course objectives and improve class performance

Intellectual property rights

Organizing research from concept to dissemination

Designing and analyzing feedback from students, parents and alumni

Field Trips organised:

United breweries, Ludhiana, Punjab

Mount Shivalik breweries, Dera Bassi, Punjab

Banur Distillery, Punjab

Skills:

Provide Quality education and training in Food & Beverage service, Food and Beverage Management, Principles of Management and Tourism Management, Facility Planning.

Use of latest technology and methodology to make content or subject interesting.

Organize workshops on topic concerned.

Organize industrial visits.

Organize events to expose practical knowledge to students & promote the brand of college.

Course coordinating.

Organize and conducting Extra Curricular Activities in college.

Encouraging the mentees to participate in events and competitions and providing training support for same

Guide Degree students for their dissertations and projects.

Planned and Implement Courses.

Paper Setting Committee Member of Chitkara University.

Approved External Examiner by National Council.

Script writing for a local community radio on cooking food without fire.

Recognised and appreciated for the contribution during various inspections and seminars.

Certified wine taster by Four Season winery co.

Appointed as External Examiner for external viva to IHM Chandigarh.

Appointed as External Examiner at National Council as paper checker.

Certified as professional Facilitator by Mind Bridge Asia.

Part of initial set up team for Hospitality College.

EMPLOYMENT EXPERIENCE

1.Organisation: Chandigarh group of colleges

Duration: October 2016- till date

Position: Head of Department and Associate Professor

Job Profile:

Handling a team of 40 faculties.

lead, manage and develop the department to ensure it achieves the highest possible standards of excellence in all its activities

Advancing the academic strategies plans and directions

Develop and sustain structures for management, consultation, decision – making and communication with staff and students

Promote and represent university internally and externally

Ensure students get best of experience during the course

Create and exploit new opportunities of knowledge transfer

Manage income and expenditure in order to promote financial sustainability

Ensure the equipments and Classrooms are properly maintained and serviced regularly

Organizing workshops on topic concerned.

Organizing industrial visits

Organizing events to expose practical knowledge to students & promote the brand of college

2.Organisation: Chitkara University

Duration: 2006- 2016

Position: Assistant Professor

Job Profile:

Providing Quality education on various diverse subjects and make sure students are ready for industry.

Forming new techniques and methodology and conducting workshop to give a better view about the topic or subject.

Organizing field visits for practical and wider view of topic.

Use of various methods and tools to enhance teaching experience.

3.Organisation: Hotel Majestic Park Plaza, Ludhiana

Duration: 2004-2006

Position: Captain

Job Profile:

Made header for Sports Bar, Coffee shop, Chinese restaurant & Room Service.

Apart from guest handling and maintain sales report, checking customer satisfaction, increasing sales, doing function to improve sales, giving training to new staff were the key responsibilities.

Conducting briefing.

Organizing promotional events.

Achievement:

Got lots of appreciation letters for improving sales and quality of service.

Was given the responsibility to conduct training classes for improving the quality of service.

Developed Excellence in Sales training course.

4.Organisation: Hotel Taj Palace, New Delhi

Duration: 2003-2004

Position: Steward

Job Profile:

Worked in Kafe’ Fontana medeterrian restaurant of 150 covers.

Guest handling, maintain sales report were key responsibilities.

Achievement:

Proud to be the part of team which broke all sales record by doing one crore ten lacs in a month.

5.Organisation: Hotel Hyatt Regency, New Delhi

Duration: 2002-2003

Position: Steward

Job Profile:

Worked in The Café’ coffee shop of 254 covers.

Guest handling, maintain sales report were key responsibilities.

Suggested new products that increased the sales

PROFESSIONAL QUALIFICATION

MBA Human Resource and Industrial Relation from PTU.(2009)

BSc. Hotel Administration from IGNOU. (2006)

Diploma Hotel Administration from Dr. Ambedkar Institute of Hotel Management (National Council). (2002)

Certificate course in wine learning: world of wine, from University of Adelaide, Australia

Certified Facilitator cum Trainer by Mind Bridge Asia.

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