Manager Program

Clairissa Biondi Management Professional

***********@*******.*** linkedin.com/in/clairissa-biondi-194744116 850-***-**** Southport, FL 32409

Ambitious and accountable manager with proven success excelling in fast-paced environments requiring advanced troubleshooting skills and focused decision making. Collaborative communicator continually focused on cultivating relationships to maximize results. Skilled in navigating complex issues to efficiently resolve conflict. Passion and talent for streamlining and improving processes to enhance operational performance. Areas of Expertise include:

Operations Leadership

Conflict Management

Consultative Advisor/Mentor

Business Intelligence Reporting

Client Relations/Customer Service

Program/Project Management

Compliance/Risk Mitigation

HIPAA Certified

Problem Solving/Issue Resolution

Professional Experience

DEPARTMENT OF DEFENSE Fort Polk, LA 2011 - Present

Tenaciously serve as public advocate (Ombudsman) for transitioning military soldiers and families located in Massachusetts, New Jersey, and New York locations.

Program Manager

Spearhead wounded warriors equitable treatment of medical healthcare benefits. Exhibit versatility in high-pressure situations demonstrating unwavering professionalism. Manage outreach strategies and effectively identify, evaluate, and resolve concerns as liaison between patient, soldier families, hospital staff, and community services.

Key Accomplishments:

Recipient of Top Leader Award for Keller Army Community Hospital outstanding achievements; serve as medical assistance subject matter expert.

Established reputation for resourcefulness; leverage comprehensive knowledge of Veteran’s benefits, US Army medical department systems, and Veteran administrative procedures supporting Warrior Transition Units soldiers and families.

EAGLE APPLIED SCIENCES San Antonio, TX 2007 - 2011

Skillfully managed synchronized logistics as Ombudsman as Soldier and Family Advocate.

Program Manager

Partnered with healthcare providers and medical support staff to process Veteran physical disability processing. Interviewed patients to determine effective healthcare solutions as mediator. Led research to combine medical diagnosis and family support services assisting soldiers affected by Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF).

Key Accomplishments:

Championed and launched inaugural Ombudsman program for the United States Army; volunteered countless hours assisting disabled vets with compensation paperwork.

Commended for expediting medical services to enable prompt treatment of warriors in transition resulting in fewer patient complaints.

THE LOGISTICS COMPANY Fayetteville, NC 2006 to 2007

Demonstrated superior project leadership to meet time-sensitive priorities and deadlines.

Human Resources Manager

Facilitated Project Management Office initiatives while managing daily activities of Program Manager and Deputy Program Manager. Directed audits to evaluate program effectiveness. Utilized Cyber Recruiter to source potential candidates.

Key Accomplishments:

Successfully orchestrated employment services for 250+ employees; developed and implemented procedures to enable successful outcomes.

Recognized for in-depth knowledge of 401K processing, FMLA/COBRA, Worker’s Compensation, and hiring practices to ensure attainment of company objectives.

Additional career experience as Security Force Police Officer/Desk Sergeant for the United States Air Force.

Education

Bachelor of Business Administration, Specialization in Healthcare Management

AMERICAN INTERCONTINENTAL UNIVERSITY Schaumburg, IL 2008

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