Amit Rai

Citizenship: India Date of birth: **/***92

Contact Details

Mobile- 096********

Email – ac24mr@r.postjobfree.com

Address

House No 423, Gali No -13,

Surya vihar Part2 Sehatpur faridabad

Haryana 121003,

Profile

To work with an organization with complete honesty and dedication towards the organization’s goals and where one gets ample opportunities to enhance technical skills.

Key Skills

Proficient or familiar with a hardware & networking concepts and technologies.

Hardware - Installing, maintaining and troubleshooting of computers hardware and software.

Software – Installing and troubleshooting of MS Outlook, SQL Server, Visual Studio, VPN, Citrix, Internet issues, Printer, User account, user profile, share drive, Remote support etc.

MCSE - Active Directory, DNS, DHCP, IP Addressing, OSI Reference Model, MS Outlook, etc.

Education

10th Passed CBSE Board Delhi 2008

12th passed CBSE Board Delhi 2010

B.A Thirds year result pursing DU

Technical Qualification

DIPLOMA, Advance Computer Hardware, Networking, from NSIC Okhla, delhi,

Work Experience > Total Experience 1 years Desktop support engineer,

Company : Agrini Consulting Services Pvt. Ltd.

Designation : Desktop support Engineer.

Duration september 20 to till date march

Project location : WSP Consultants India ltd.

Worked with wsp consultant india pvt ltd. Desktop Support Engineer.

Installation and up gradation of operating systems.

Familiar with Windows XP, Windows Vista and windows 7 installation and troubleshooting.

Have to manage HP Open View.

Troubleshooting/configuration of MS Outlook, maintaining user data & PST backup.

Troubleshooting of hardware and software related problem.

Troubleshooting of internet and printer issues.

Worked with Annik Technology Services on behalf of Futuresoft India Pvt. Ltd. as a System Engineer.

Troubleshooting of hardware and software related problem.

Installation and up gradation of operating systems.

Familiar with Windows XP, Windows Vista and windows 7 installation and troubleshooting.

Troubleshooting of internet and printer issues.

Have to Manage Microsoft Profile & Microsoft VPN (RASIN).

Configuration and Troubleshooting of Microsoft Outlook maintaining user data & PST backup.

Providing Remote Support for Annik overseas employees

(july 2013 upto till date) Working with Annik Technology Services Pvt. Ltd. as a Desktop Support Engineer.

Troubleshooting of hardware and software related problem.

Have to Manage Microsoft Profile & Microsoft VPN (RASIN).

Configuration and Troubleshooting of Microsoft Outlook maintaining user data & PST backup.

Troubleshooting of internet and printer issues.

Installation and up gradation of operating systems.

Familiar with windows 8 installation and troubleshooting.

SQL and Visual studio configuration and troubleshooting in local authentications.

Providing Remote Support for Annik overseas employees

Using service desk tool for logging or generating call tickets.

Maintaining user account password.

Maintaining asset and software inventory.

Strength

Optimistic, Team Player, Confident

Hobbies

(Reading book,Games. listen music)

Languages

English and Hindi.

Personal Detail

Father’s Name – Ashok Rai

Marital Status - unmarried

Gender - Male

Nationality - Indian

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