Customer Service Medical
Resume:
Trudy-Ann McFarlane
Lauderdale L akes, F lorida * 3313
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MEDICAL A SSISTANT
Attentive and Results-oriented Medical Assistant with over 2 years experience in Customer Service seeks a position in a growth-oriented company where strong expertise is needed. Ability to follow verbal and written instructions. Good listener; very attentive and conscientious. Excellent customer service skills; people p erson. Always p unctual; p erfect a ttendance r ecord. CORE S TRENGTHS
-Strategic P lanning - Flexibility
-Customer S ervice - Data E ntry
-Medical T erminology - Microsoft P rograms
-Oral a nd W ritten C ommunication - T eam P layer
-Avisena a nd S evocity S oftware - Detail O riented C ORE V ALUES
-Adept a t i nspiring c onfidence, c almness u nder p ressure, w ith a ccountability, c redibility a nd a uthenticity.
-Excel i n f ast p aced e nvironment, w orking w ell w ith a t eam o r i ndependently t o a chieve p roduction g oals.
-Commended by supervisor for flexibility in changing work hours when asked and filling in for absent employees.
P ROFESSIONAL W ORK E XPERIENCE
Customer S ervice A gent. D elta A irlines, M ontego-Bay, J amaica 0 2/13/2012-10/10/2013 Provide e xceptional c ustomer s ervice i n a f ast p aced C all c enter t o p eople f rom a ll o ver t he c ountry.
● Provide c ustomer s upport w hile n avigating t he C ompany’s w ebsite.
● Answer i ncoming c alls a nd m ade o utgoing c alls t o c ompanies i n p artnership w ith D elta.
● Make o nline r eservations a nd s chedule c hange f or c ustomers.
● Handle c omplaints a nd p rovide a ppropriate s olutions a nd a lternatives w ithin a d oable t ime l imit. Front and Back Office Support (Extern),The Colon & Rectal Clinic of Fort Lauderdale, Plantation, Florida 0 4/04/2017-05/032017
Input all patient information and vitals into EMR. Perform routine orthostatic blood pressures, temperatures, height, and weight for all patients prior to provider visitation or as requested by medical providers. Provide exceptional customer service in the front office in a timely manner allowing t he s mooth f low o f t he O ffice a nd P atients s atisfaction.
● Scheduling a nd r escheduling p atient a ppointments.
● Scanning o f P atients h ard c opy c hart n otes i nto E MR S oftware.
● Contact I nsurance c ompanies t o v erify p atient c overage a nd e ligibility.
● Call u p p atients a nd r emind t hem o f t heir a ppointments.
● Direct c alls a nd m essages t o a ppropriate m edical o ffice s taff.
● Integrate q uality s ervices i n b ack o ffice m edical a ssistance p rocedures a nd i ssues. ACADEMIC Q UALIFICATIONS
Ruby’s A cademy f or H ealth O ccupation i n P lantation, F l M edical A ssistant D iploma Black R iver H igh S chool i n S t.Elizabeth, J amaica H igh S chool D iploma
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