Manager Professional Experience

Darrin Scallan

Somerset, NJ *****

******.*******@*****.*** 214-***-****

Profile

Solutions-driven commercial banking professional with more than 18 years’ experience leading cross-functional teams in the development, documentation, and delivery of process innovations driving the attainment of business goals. Expertise in statistics, strong analytical, communication and writing skills, dealing with a variety of clients, staff members and employees. Self-motivated, capable of making instant decisions and applying them to innovative tasks as well as meeting given deadlines.

Professional Experience

Santander Bank US/Hobbs Madison, Florham Park, NJ

Commercial Operations Analyst IV, Systems Admin, Business Continuity Coordinator, 2015–Present

Identifies project requirements by interviewing internal and external customers, analyzing operations, determining project scope, documenting results, and preparing system end users for pending changes. Develops project estimates by identifying phases and elements, personnel requirements, and costs. Verifies results by completing tests, prepares customers to use system by conducting training, and provides reference for customers by writing documentation and providing support.

Led a system upgrade which included customization, coding, training, procedures, testing and migration.

EverBank, Jacksonville, FL

AVP, Warehouse Operations Support Analyst, 2011–2015

Identified any defects in business models and operations. Conducted research, investigated workflows, business procedures, and recommended changes. Worked to ensure that the company is following compliance and regulatory policies. Conducted internal audits, coordinated with departments, and assessed their work processes. Provided customer account and end user set-up with 0% error rate.

Key contributor in transitioning database and collateral through an acquisition and relocation of operations from Texas to Florida.

Dynamic Eye Care, Houston, TX

Office Manager, Optometric Technician, 2011

Opened and closed the office, booked and confirmed appointments, greeted patients, assembled and updated computer and paper files, took payments, maintained cash drawer, ordered and bought supplies, and trained employees. Recorded medical histories and visual acuities, conducted preliminary screenings, conducted visual field tests, and instilled numbing and dilating drops.

Successfully implemented Medicare approval and forward progress for Medicaid.

The Methodist Hospital, Houston, TX

Clinic Coordinator, 2010–2011

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Communicated with patients via phone, email, and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays with 100% accuracy and reporting on account balancing. Handled, processed, and distributed confidential patient information.

Managed schedules and organization for 27 surgeons and numerous levels of medical staff/management.

Career Note

Assistant Manager, Marketing, Server, Ocean Breeze Restaurant

AVP, Sr Risk Analyst, QC Auditor, Operations Manager, JP Morgan Chase/WaMu

Education and Credentials

Course work in Business Management

McNeese State University – Lake Charles, LA

Technical proficiencies

Microsoft Word, Excel, Access, PowerPoint, Outlook;

ProMerit software; ATK, SQL, WebEx; VirPack; Interthinx DISSCO; Lexis-Nexis; MARI; Dun & Bradstreet; DataVerify; MERS; Athena medical office software; PitchPoint

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