Project Customer Service

Peter Cejpek • **** Forge Haven Dr. Perry Hall, MD 21128 • *****.******@*****.*** • Cell 410-***-**** • Home 410-***-**** 1

Professional Profile

Skilled business professional with over 10 years of experience in diverse business environments. Significant experience in business analysis, project management, customer service, risk management, compliance and process control initiatives.

Selected Key Skills

• Strong communication skills with significant experience working with diverse, cross-functional stakeholders including: Risk, Legal, Compliance, Operations, Marketing, Testing, & Information Technology

• Strong and competent leader, with ability to think strategically and biuld successful working relationships

• Ability to be flexible and adapt to changing priorities with promptness Professional Experience

Tactical PM/Business Analyst Think Systems Inc 2017 to Present Currently supporting the implementation of a web-based application that makes it possible to submit pet insurance claims and reimbrusement payments online.

• Participated in project discovery by reviewing project documentation and meeting with key individuals

• Participated in project planning by helping to draft the project and resource plan

• Coordinated and managed the action items list

Sr. Business Analyst T. Rowe Price 2016 to 2017

Supported the implementation of the Department of Labor (DOL) Fiduciary Rule which requires investment advisors to adhere to a fiduciary standard when dealing with clients. This rule changed impacted client interaction and printed material.

• Produced weekly executive summary which included high level department progress reporting and detailed department effectiveness.

• Mentored and monitored the performance of multiple unit teams to ensure efficiency in process operation and meeting group targets.

• Tactical planning and analyzing for assessment of quality details to achieve planned targets

• Actively participated in process flow design and development for multiple units. Product Owner/Sr. Business Analyst OneMain Financial Inc. 2008 to 2016 Supported a wide range of business initiatives throughout the project lifecycle by eliciting and documenting business requirements and providing analytical support to technical, business, and testing teams.

Peter Cejpek • 5003 Forge Haven Dr. Perry Hall, MD 21128 • *****.******@*****.*** • Cell 410-***-**** • Home 410-***-**** 2

Actively participated four-week Sprints by attending daily standup Scrums, Sprint Planning Meetings, Sprint Reviews, and Retrospectives

• Ability to work with stakeholders to understand their needs and manage expectations

• Skilled with writing effective user stories for large and small scale efforts

• Significant experience working with development and test teams to ensure correct design and test documentation

• Ability to define and prioritize back log work

• Experience giving demonstrations and presentations to customers

• Supported projects as assigned to manage impacts to existing processes and also aided in the development of new processes resulting from these projects.

• Supported various projects including: Address Cleansing (19,465 hours), CFPB Periodic Real Estate Statement Changes (8,353 hours) USPL Bankruptcy Scorecards (7,802 hours), and Paperless Statements (5,840 hours).

• Facilitated and managed new projects utilizing SDLC and Agile methodologies Project Coordinator/CS Supervisor Verint Systems Inc. 2007 to 2008 Responsibilities included establishing, documenting and communicating clear project objectives and deliverables, action items, issues lists, project plans and timelines to internal teams and external client teams. Facilitated meetings, conference calls, and WebEx sessions to manage on-going project progress.

• Developed framework for rigorous controls, program level reporting and compliance to proactively identify and manage delivery related risks and issues

• Developed conversion and system implementation plans. Coordinated system upgrade activity

• Consistently gathered and documented reporting requirements for executives

• Maintained and updated process and configuration documentation

• Developed and published user training material and trained staff to operate and maintain systems, including data entry, report generation, and queries Education

The Peabody Institute of the Johns Hopkins University, Baltimore, MD Music Professional Training & Development

• Process Mapping, R.D. Boehringer, Towson University

• IT Project Management Certification Workshop, Gartner, Columbia, MD

• Management Workshop 2000, State Street Bank, Owings, Mills, MD

• Writing Effective Business Requirements, Gartner, Owings Mills, MD

• MS Project Ziff-Davis Education Owings Mills, MD

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