Manager Project Management

Shikha Bajpai

** ************ ****, **********, ** 01824

+1-978-***-****,************@*****.***

Why I am a good candidate?

Results oriented, motivated and successful leader with proven track record of 10+ years in leading QA teams and Business/Requirements Analysis including managing several simultaneous customer facing releases. Strong experience in Enterprise and Startup environment where I have internalized "Customer is king" message.

Deep experience in multi-faceted testing including Functional, Security, Performance, Automation, Risk /Compliance and Regulatory of Cloud (AWS Deployment) and On-Premise Web applications from Pharmaceutical and Financial Services domains.

Extensive experience in in Requirements Analysis leveraging direct Customer interaction, Defect Management (Jira), Test planning and execution, Resource Forecasting, Risk Analysis from planning to the delivery on the project.

Successful experience in building cohesive onshore and offshore (India – Pune, Hyderabad; Ukraine) QA teams from scratch including Product training, effective knowledge transfer from Contractor QA org to Employee QA team.

Expert in developing and leveraging inter-team relationships (Development, Operations, Release Management) with the QA team. Committed to team success by leveraging emotive skills to build a strong organization, support for team members and ensuring transparent processes for reliability and accountability.

Certified Scrum Master with pragmatic experience of Agile practices. Excellent written and verbal communication skills.

Skills

Cloud - Continuous Delivery lifecycle using AWS platform leveraging Polyglot experience with Java, JavaScript, HTML, SQL.

Automation Frameworks - JUnit, WebDriver

Defect Tracking - Atlassian Jira

Test Tools - HP Automated Test Tools like ALM/UFT and Load Runner. Test management experience using ALM/Quality Center 10.0 and Performance Center 9.5. Agile Analyzer

Social/Leader - Committed to team success by using SMART goals and socializing the "Customer is King" message.

Data validation - SQL queries to validate data, Oracle SQL Developer.

MS Project

Project Management Experience

Oversee multiple projects across all phases of SDLC.

Develop status reports, cost estimates and resource plans

Monitor project timelines, maintain communication and follow up as needed with all stakeholders

Professional Experience

SQA Manager – AG Mednet Inc, Boston, MA

December 2015 - August 2017

AG Mednet is a startup delivering data collection and submission service dedicated to increasing data quality and reducing queries in clinical trials. AG Mednet provides a SaaS offering designed from the ground up to collect all classes of data (including medical images) and manage all the advanced workflows necessary to organize, review and adjudicate clinical events. Thousands of CRO investigator sites with 45,000 registered users in over 80 countries use AG Mednet to submit over 10,000,000 images per month and adjudicate hundreds of events in projects sponsored by each of the world’s top 20 pharmaceutical, biotech and medical device companies.

Successful leader of ten person QA team and doing automated and manual testing of SaaS offering deployed on AWS (Amazon Web Services) and used by major CROs. Deep experience in Customer facing activities ranging from Requirements Analysis, Customer Product Training and 1-1 Escalation Triage.

Led the team to implement complex functional, application and regression tests; planned and implemented Automated Testing Roadmap from scratch. Effective co-ordination with sister teams to enable Continuous Integration and Delivery and production escalation patches enabling a great "Customer is King" experience. Deep experience with GXP Compliance, Validation and third party Audits.

Planned and coordinated process improvement projects like Agile Scrum, Sanity Suite Regression resulting in measurable, greater ROI for the company by reducing test times by 20%. Experienced in Agile, Waterfall and Hybrid planning models, Authored Master Test Protocol, Updated SOP and Testing Manuals to be compliant with Regulated Industry Standards.

Took ownership of contractor QA organization, built US QA team from scratch (automation, manual) and implemented successful transition from Contractor QA to Employee QA team.

Developed the QA organization with emotive leadership to optimize their effectiveness by mentoring, coaching, and training team members and providing regular and constructive performance feedback.

Test Manager/Senior QA Analyst, KeyBank Quality Engineering Services, Boston, MA

June 2007 – September 2015

KeyBank is a major US Bank with a HQ in Cleveland, Ohio and more than 1200 branches in 16 US states.

Test Manager/Senior QA Analyst in KeyBank Quality Engineering Services leading a team of 5-10 QA and Business Analysts which provides Project Management and Quality Assurance Services to KeyBank Line of Business Clients. Lead U.S. (Boston, Albany) and India (Pune, Hyderabad) teams to deliver successful outcomes for Enterprise level projects for several Line of Business in KeyBank.

Experience in Requirements Analysis with Line of Business, Estimations, Forecasting, Reporting, On boarding Testing Resources and Defect Management for a broad spectrum of KeyBank Projects like

1) Rich client Web Applications for Keybanks Education Loan Products. These production applications enabled customers to apply and track status of education loan applications and enabled customer service representatives to provide help in real time.

2) Governance, Risk and Compliance (GRC) application

3) Automation of Oracle Lease Management (OLM) for KeyBank’s international leasing operations. Responsible for maintaining and execution of automated test scripts for testing and configuring data in the OLM system.

4) Compliance Testing of Keybank's loan products including Access Controls, Security monitoring, System Architecture.

Creating Test plan, Test Calendar, Test Strategy, Security Test Plan, Performance Test Plan (Load Runner) as a part of the project planning phase and conduct detailed review with the Stake holders. Conduct Test script reviews with the internal team and provide feedback. Conduct Feasibility Analysis of Requirements to engage the automation team.

Monitor, review, and research Incident Reports and triage with Line of Business and developers to get them resolved ASAP as a part of production team. Use Quality Center for Bug Reporting, Analysis and Reports. Ensured that organization standards of Quality Milestones are adhered to by the project teams throughout the PLC.

Provide daily progress reports and time estimates to Stakeholders like Project Manager/Scrum Master and participate in daily bug meetings as part of Agile Software Development methodology.

Co-ordinate UAT testing with the LOB. Train LOB and the project team on Testing process, Procedures and Tools.

Software Localization Test Lead, LionBridge Technologies, Waltham, MA

November 2006 – April 2007

Lionbridge is one of the world’s largest providers of localization services and products.

Responsible for testing localized products – Product Functionality, Internationalization and Localization Testing of UIs on non-English Locales on Windows platforms for Customers included UNICA and Cisco.

Perform Functional and GUI testing on web and client-server applications. Execute Positive and Negative test cases on localized software. Collate test results and communicate issues to translators/developers using screenshots. Create target desktop test environments on multiple non-English versions of Windows including Spanish, Italian, German, Swedish and Russian.

Education

Computer System Specialist Program (CSSP), 2001-2002, Northeastern University, Boston, MA

MBA, Prestige Institute of Management and Research, Indore, India, 1997-1999

Major - Management Information Systems

Bachelor Degree, 1995 – 1997

Visa Status

Green Card/Permanent Resident

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