Technical Support Professional Experience

Lata Patel

*** ******* ******, ******, **, *****

CELL: 732-***-**** HOME: 732-***-****

***********@*****.***

OBJECTIVES: To use my knowledge, experience, creative ability and hard work to benefit organization with a result of achieving satisfaction.

SKILLS & ABILITIES:

Able to work independently supervision.

Computer Literate, Computer repairs and to replace hardware. Trouble shooting of both hardware and Software issues. Installation and Configuration of operating system.

Worked with Windows XP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Explorer, typing, Phone representative, Good communication Skills.

Languages Skills: English, Gujrati and Hindi

Little Knowledge of SAP tools (Excel)

PROFESSIONAL EXPERIENCE:

HEALTH BENIFIT CORDINATOR: ACS-XEROX-CONDUENT. HAMILTON, NJ.

APRIL-2005-AUGUST 2017

Processed claims for state Medicaid for Affordable Health Programs for different types of cases, maintaining quality & production within time frame.

Attended to customers when they visited Outreach offices to apply or needed any information required to fill out application.

Guide customers on the Rules & Regulation of the policy of the company and the program for NJ Family Care.

Solved cases for Appeals, Outreach and eligibility department considering rules and regulation of the company and state policy.

Communicate with customers by phone for required information.

Enrolled customers to HMO (Health Management Organization).

ADDITIONAL EXPERIENCE:

CUSTOMER CARE ASSISTANT: MAXIMUS. E. WINDSOR, NJ

January 2001 - April 2005

Worked as eligibility specialist for Affordable Health Insurance cases. Process and determined eligibility for the claims, used different sources like state system (OIT) and information from customers. & involved with team work for different projects to solved different cases. Maintained quality and production for job requirement.

AMERSHAM HEALTH (GE HEALTH) PRINCTON, NJ

JANUARY 2000 - JANUARY 2001

Research the policies and fees schedule from different state website and CMS website.

Update manuals and APC book content for the company products. Maintain and merge the correspondence for Hospitals. Attended to Hotline calls for the customers and calculate fees for each products of the company.

UNISYS: HAMILTON, NJ

Processed claims and maintain correct CPT CODES for the customers and providers. * Maintain accuracy of 98% utilizing office skills.

Resolved different types of claims for patients for providers. Processed long term claims for the providers from the different facilities.

EDUCATION:

BACHELOR OF SCIENCE,

M. S. UNIVERSITY (4 YR PROGRAMME).

TECHNICAL SUPPORT TECHNICIAN, CHUBBS INSTITUTE, NORTH BRUNSWICK, NJ.

COMMUNICATION: Ambition is to work hard with loyalty, dedication and punctuality maintaining quality and production required by company.

REFERENCES: Request as needed.

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