Customer Service Microsoft Office

Tianna Lindsay

Woodstock, ON

******.*******@*******.*** - 519-***-****

Productive and organized professional seeking an ongoing position with a company that desires experienced and refined skill. Offering 5+ years of hands on experience providing high quality executive support, office management including payroll and hiring duties as well as high volume logistic dispatch experience. Proven ability to work in face-paced, high stress environment and solve problems based on priority. WORK EXPERIENCE

Dispatcher

Ryder Logistics - Woodstock, ON - 2016-11 - Present Schedule and monitor loads while utilizing and maximizing available driver hours and loaded miles. Identify priorities; utilize available resources effectively to meet these priorities; anticipate change and/or problems and reallocate resources when necessary.

Confidently make good decisions under time pressure. Make quick decisions based on simple equations or deductive reasoning. Communicate effectively with customers and drivers providing concise instruction or information. Use effective listening skills to collect required information or to identify potential problems / warning signs. Escalate information when necessary.

Develop relationships with customers and drivers; utilize relationships to influence others and gain willing cooperation.

Executive Secretary

Jacobs Total Contracting - Woodstock, ON - 2011-06 - 2016-09 Throughout employment was able to boost sales through marketing,maintain accounting records with QuickBooks, and complete payroll for employees. Implemented systems and processes that created efficiencies within the company.

Became proficient in running an office alone and with other employees. Prepared all employee pay cheques on a bi-weekly basis. Processed all A/R and A/P. Reviewed and audited the company books to ensure any discrepancies were caught and rectified. Medical Office Assistant

Woodstock General Hospital - Woodstock, ON - 2010-04 - 2010-06 During academic placement obtained experience in a fast paced hospital setting. Duties included greeting patients, staff and visitors to the clinic in a friendly and welcoming manner. Answering telephone and phone inquiries. Providing patients with information regarding their appointments. Book appointments and update patient information using Cerner.

Billing for OHIP, MVA, WSIB and private insurance coverage. Contacted insurance companies to follow up on patient coverage Handled all front desk duties with enthusiasm and professionalism at all times. Completed transcription reports primarily for private insurance claims.

Traffic Coordinator

Transfreight Logistics - Woodstock, ON - 2008 - 2010 While employed with this company, effectively corresponded through email and phone to ensure all needs were met for the client. With accuracy, entered data that was shared throughout multiple divisions. Adapted effective ways to troubleshoot issues to ensure flow of production at Toyota Motor Manufacturing Canada. EDUCATION

Diploma in Medical Office Administration

Medix College - Brantford, ON

2008 - 2010

General Office Administration

Mohawk College - Hamilton, ON

2006-09 - 2007-04

SKILLS

Customer Service, Administrative Support, Marketing, Sales, Construction Management, Adobe Photoshop, Payroll, Accounts Payable, Accounts Receivable, Dispatch, Scheduling, Logistics, Management CERTIFICATIONS/LICENSES

Medical Terminology

2010-04 - Present

ADDITIONAL INFORMATION

Skills

Typing speed over 50WPM with minimal errors.

Able to work with associates, vendors and clients capably and tactfully. Proven record of working accurately and independently with close attention to detail in high pressure situations. Proven ability to maintain secrecy of sensitive information. In-depth knowledge of keyboarding and computers; scheduling and accounting programs including QuickBooks and Microsoft Office Suite.

Effective verbal and written communication skills.

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