Customer Service Sales
Resume:
VERONIQUE
AUBRY
***************@*******.***
PROFILE
Eight years of experience in customer service
Excellent communication skills
Energetic, efficient, enthusiastic
Great team spirit and time-management
Ability to work and make decisions under pressure
Independent and flexible
EXPERIENCE
TD Canada Trust September 2017 – Present
Customer Service Representative/Bank Teller
Montreal, QC
Named first in branch for sales, exceeding my goal by 437% in Q4 2017.
Ranked 24th in sales in the district for Q4 2017.
Finished with 93% overall customer satisfaction Q4 2017.
Responsibilities include: opening/closing the branch, everyday banking transactions such as withdrawals and deposits, money orders, opening/closing accounts, selling/upgrading products, mortgage payments
Groupe Marketing International (GMI) August 2017 – Present Call Center Representative
Laval, QC
Making outbound calls to applicants
Conducting phone interviews for recruitment
Screening candidates on behalf of companies
TD Canada Trust July 2016 – September 2017
PCW (Personal Choice Worker) Customer Service Representative/Bank Teller Montreal, QC
Finished with 150% in sales (without objective) Q2 2017.
Finished with 100% overall customer satisfaction Q2 and Q3 2017.
Responsibilities include: travelling to different branches around Montreal and working/adapting to different teams, handling money as well as balancing cash at the end of the day
Old Navy September 2015 – July 2016
Business & Operations Specialist (Key Holder – 3rd key) Montreal, QC
Responsible for the hiring and training of employees as well as opening/closing store.
Managing the floor team and ensuring all employees are properly trained and following procedure.
Model leadership behaviors and deliver as manager on duty while driving sales and loyalty programs.
Old Navy October 2013 – September 2015
Sales Associate
Met goal of minimum 25% email capture at every shift
Received 1 of 2 available “Significantly Above Target” on annual evaluation in the store
Served customers, discovered their needs and made recommendations to generate sales.
Handled cash, checks, and credit card transactions.
Merchandised, restocked and maintained sales floor.
Performed tasks as requested each shift that pertain to the successful operation of the store. McDonald July 2010 – October 2013
Cashier/Team Leader
Providing exceptional customer service and maintaining company standards.
Taking orders and handling transactions while remaining helpful and enthusiastic.
Ensuring all coworkers were doing what was required of them and providing assistance when necessary.
EDUCATION
Concordia University September 2017 – Present
Montreal, QC
Bachelor of Commerce, Major Marketing
Concordia University September 2015 – April 2017
Montreal, QC
Certificate in Arts & Science
Dawson College September 2012 – June 2015
Montreal, QC
Social Science: Child Studies Profile
OTHER
Languages:
Perfectly bilingual: fluent in English and French Training:
CPR Certified
Technical Skills:
Microsoft Office (Word, Excel, PowerPoint)
References available upon request.
Contact this candidate