Customer Service Representative
Resume:
Mary Ringo
Denver, CO *****
Objective: Seeking a position in a major company as a Customer Service Representative.
Skills Summary:
A hand on professional with a proven record of success, able to work independently
Able to recognize client’s needs and meet them, pleasant speaking voice. Microsoft Word, Outlook
Employment:
Arc Thrift Store, Denver, CO May 26, 2014-September 06,2014
Call Agent
Arranged for pick-up of clothing donation.
Telephoned and wrote clients to remind them of appointments.
Managed to handle over 200 calls per day.
Contacted individuals and firms to solicit donation for charity and other causes.
ESM, Aurora, CO March 12, 2012-October 30, 2013
Customer Care Sr. Assistant
Used A computerized system responds to customer inquiries in a call center environment
Responded to telephone inquiries and concerns using standard scripts and procedures
Listened to student concerns about enrolling in schools and gave positive respond
Communicated appropriately for options and resolution in a timely manner
ECreek Solution Group, Denver, CO July 2011-December 2011
Marketing Department Sales
Explained to customer about offers made within the company.
Informed all value customers with new information about our products.
Listened to customers, identified their problem an implemented a solution that retained valuable consumers.
Engaged in conversation with customers who are unaware of changes made in their bill
Education: Coahoma Community College, Clarksdale, MS 1989-1991
Elementary Education
Community College of Denver, Denver, CO 2000-2001
Financial Service
References available upon request
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