Customer Service Technical Support

Bettina Barcliff

*** ***** ****, *****, ** *****

Home phone 978-***-****, Cell phone: 978-***-****

**************@*****.***

SUMMARY

Dedicated and focused Administrative Assistant who excels at prioritizing, and completing multiple tasks simultaneously and following through to achieve project goals handling a high volume of incoming calls while

Handling other daily inquiries from customers to colleagues, 29 plus years in the Administrative professional.

I am a very hard worker and a team player. Work well under pressure, very organized and analytical thinker with strong communication skills.

Proficient in the following applications:

Microsoft word, Excel, Power point, Share point, Oracle, Styline and Visual CRM

EXPERIENCE

Customer Service Representative/Administration duties

Avidyne Corporation

4 Middlesex Green

Bedford, MA

December 2009 to 2017

Provided support to the technical support team/Sale support, handling all Administration duties, including preparing RMA’s and managing the RMA in Oracle database, keeping track of incoming responses and making sure customer information is accurate before submitting and assigning to the technical support team, contacting dealers/customer on the status and making sure all the RMA are recorded into Oracle with proper attachments importing table data to excel spreadsheets, managing all inquiries and making sure the open items are closed and entered into CRM database, and monitor document and report failure trends

Assist customers inquires making sure they are resolved in a timely and responsive manner with 100% satisfaction. Documenting the in the CRM and attaching all pertinent documents to the CRM database.

working with customs to guarantee shipment arrive on time, using Oracle to

collaborated with the Sales and Marketing team, designing advertising and presentation

Prepared all Purchase orders/Quotes for Domestic and International customers, prepared documents for shipping and worked closely with UPS/FedEx and Freight forwarders for shipments to be expedited.

Generated reports in Oracle for forecast meeting, working with all department teams

Processed credit cards and worked with Finance on making sure payments were processed

Develop product support related documentation (installation guides, etc.), Identify and assist the team on making improvements in Avidyne's products, and documentation on policy and procedure

Production Coordinator

Kenexa, Waltham, MA (formerly Webhire, Inc.)

September 1996 to June 2009

Primary Responsibilities:

Provided general administrative support and assisted the Development and Operation team

Monitor database machines, including daily maintenance, creating queries to better run the production center, troubleshooting and diagnostic testing on the database machines when they stop functioning

Managed all Administration duties to the Production department

Working closely with vendors on orders, deliveries, invoices, purchases order.

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