Data Entry

JOHANE ADRIEN

***** ** *** **, *****, FL *****

Cell: 786-***-**** – ************@*****.*********:************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and well-organized Secretary with solid background in Data Entry, schedule management and event planning.

Qualified Customer Service with 14 years in fast-paced customer service and call center.

Personable and professional under pressure.

Self-motivated with exceptional communication and computer capabilities.

Highly motivated to achieve set goals, eager and willing to learn, honest and hard working.

WORK HISTORY

Secretary, 04/2013 to current

Institute For Child And Family Health, Inc –Miami, FL

Greet visitors, clients and their families, or employees as guest of the unit and provide assistance concerning their needs.

Adeptly manage a multi-line phone system and pleasantly greeted all patients.

Perform a wide variety of typing assignments including reports, correspondence, and verified patients eligibility.

Maintain record-keeping and accounting data.

Prepare patients charts accurately and neatly for the clinic.

Enter numerical data into databases in a timely and accurate manner.

Receptionist/Clinical Clerk, 03/2008 to 04/2013

Miami Behavioral Health Center –Miami, FL.

Answered and made appointments for the Doctor.

Called all clients via phone or US mail to remain them of their appointment and follow-up, manage last minute appointments.

Coordinated all clients booking effectively.

Checked insurance coverage for clients and send out necessary paperwork for approval.

Prepared files for clinics and/or other requests for files.

Worked on projects as assigned by management.

Housekeeping Supervisor, 02/2007 to 07/2007

The Palms Hotel–Miami Beach, FL.

Supervised and trained employees assigned to area, established a work schedule, and resolve any coverage issues.

Inventoried, ordered supplies and equipment necessary for the day-to-day operation.

Made decisions within a pre-established work routine to achieve the standards of the department.

Ensured that common area including conference rooms, lobby and waiting area were sanitary and cleaned on a daily basis.

Receptionist, 06/2005 to 11/2006

Function Design Group – Miami Lakes, FL.

Received and placed telephone calls; determine purpose of callers and forwarded calls to the appropriate department.

Received and delivered messages, when necessary or transfer calls to voice mail with the appropriate staff was not available.

Scheduled and made appointments.

Welcomed on site visitors, determine nature of visit/business and announce visitors.

Performed related clerical duties as required.

Customer Service Representative, 02/2002 to 05/2005

Marshall’s-Boston – Miami, FL.

Responsible for the training and supervision of new employees.

Provided customer service to various departments, i.e.; layaways, and accounting and general sales.

Answered customer telephone calls promptly and in an appropriate manner.

Responsible for the management, maintenance, and dissemination of new shipment and stock.

Managed department cash register.

EDUCATION

Associate of Science: Ultrasound-2008

Florida National University-Hialeah-FL

Graduated Magna Cum Laude

SKILLS

ICD-10(International Classification of Disease Systems)

MS Windows proficient

Quick learner

LANGUAGES:

English, Spanish, French, Creole

Contact this candidate