Hostess on cruise ship

SONJA STANTIC

Personal Details

Name: Sonja Stantic

Address:MatkaVukovica 10, Subotica, Serbia

Telephone: +381*********

E-mail:**************@*****.***

Date of birth:1987.

Nationality: Serbian

Work Experience

Date:Jan. 2014 – Present

Employer:“Princess Cruise”; USA

Position:Buffet Steward

Job description:Delivering food and beverage to the passenger’s staterooms in a professional and courteous manner according to the standards set by the cruise line.

Position:Hostess

Job description:Greeting and welcoming guests while ensuring that their needs are catered to. Charged for placing reservations and special requests.

Date: Jan. 2012. – Jan. 2014.

Employer:“Restaurant Elgra” 5*; Subotica, RS Serbia.

Position: Waitress, Supervisor.

Job description:Taking orders, serving food and beverages to the guests. Making sure that guests are feeling welcomed, comfortable and well attended to at all time.

Date:May 2011. – Dec. 2011.

Employer:“Carnival Cruise Line” - USA

Position:Stateroom Stewardess

Job description: Providing courteous and professional customer service to the customers. Being responsible for the cleanliness of staterooms and equipment checks.

Date: Apr. 2007. – Feb. 2011.

Employer: “Boutique Mania” Subotica, RS Serbia.

Position:Saleslady

Job description:Assisting customers to make selections, making purchases and processing payments.

Education andQualifications

2002 – 2006 Polytechnic high school, Subotica

Typographer – Technician

Courses:

Communication with Power - Resolving Conflicts,Elements of powerful communication, Active listening, Negotiation

Dealing with difficult people - Communication, Consideration,Responsibility, Power, Trust, Attitude

Customer service - Fixing problems, Communication, Defining service

Computers Skills:

Mc Office, Internet Concepts, Corel Draw, Photoshop.

Language Skills

Language

Understanding

Speaking

Reading/Writing

Serbian (Mother tong)

Excellent

Excellent

Excellent

English

Excellent

Excellent

Very good

Spanish

Basic

Basic

Basic

Hobby and Interests

I enjoy reading. My great interest is in traveling and exploring different traditions and customs. Surfing is my favorite sport.

26. Sep. 2017.

Sonja Stantic

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