Customer Service Project Manager

William A. Sims, Jr.

**** ******* *** *****, ***** City, TX 77591

Cell: 409-***-****

******************@*****.***

Profile

Objective: To obtain a position that will allow me to utilize my professional knowledge and experience while offering both professional and personal growth opportunities.

Professional Experience

Supervisor

July 2012 – July 2016

Dresser Services, Inc.

Bakersfield, CA

Planned and discussed about specifications with Project Manager.

Analyzed hazard on the project site prior to work start.

Supervised work activities of all technicians

Provided input, opinion and advice regarding employee performance.

Trained employees on job techniques, safety procedures and equipment use.

Evaluated employees working on the job and communicated performance standards and evaluations to employees.

Identified all hazardous asbestos materials and ensured its removal from site using various scrapers and sprayers.

Managed all equipment used for removal and package of waste materials.

Arranged for packaging and transport of appropriate waste materials

Ensured cleanliness of all contaminated area and equipment.

Removed asbestos and other dangerous materials from worksites on a regular basis.

Oversaw maintenance and cleaning of waste removal equipment.

Maintained and updated task log.

Warehouse Leadsman

June 2007 – July 2012

Coca Cola Company

Fresno, CA

Order beverage selection.

Certify pallets to insure an accurate load.

Finalize Loads

Unloaded, picked, staged and loaded products for shipping.

Ship and receive will calls

Train new employees.

Verify and complete required documentation and reports.

Provided outstanding customer service.

Materials Handler

April 05-June 07

Netafim Irrigation, Inc.

Fresno, CA

Package materials for tubing

Verified orders arranging delivery of warehouse materials to loading platform

Checked goods for verification and travel

Distribute materials to designated job locations.

Lead Operator

September 1999 –March 2005

Fleming Foods Company

Fresno, CA

Unloaded, picked, staged and loaded products for shipping.

Cleared damaged items and loaded freight.

Loaded flatbed by forklift and hand truck.

Removed pallets, freezer boxes and damaged products from returning trailers.

Verified and recorded the count and condition of cargo received.

Transported goods from racks, shelves and vehicles.

Security Supervisor-Sergeant

March 1997- August 1999

California Industrial Services

Manages staff schedules for all shifts.

Trained and supervised staff of 8 associates.

Monitored entire facility while simultaneously performing dispatch duties.

Communicate and enforce compliance with state and local while emphasizing company standards.

Reports on all incidents, accidents and medical emergencies.

Ticket Agent

January 95 - March 97

Airport Bus of Bakersfield

Bakersfield, CA

Sold tickets to customers

Checked baggage and collected baggage charges.

Escorted passengers in wheelchairs to the bus.

Responded politely to passenger complaints regarding ticketing and baggage handling.

Provided each customer with respectful and courteous customer service.

Warehouse Lead Operator

April 1993 – September 1995

Crystal Geyser Water Company

Bakersfield, CA

Maintained a safe and orderly storage arrangement for all merchandise and supplies handled; maintained cleanliness in assigned area (e.g. sales floor and warehouse).

Trained staff on company safety policies and procedures, operation of forklift, pallet jack and baler in order to complete tasks such as loading, unloading, sorting and transporting products.

Provided and inspired outstanding service to customers including answering phones and data entry to ensure proper order processing; maintained interactions with outside vendors.

Proficient in inventory and warehouse management software systems.

Education

High School Diploma, 1987

Ball High School

Galveston, TX

Bachelor of Science – Communications, 1991

Cal Berkeley

Berkeley, CA

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