Customer Service Representative
Resume:
Rosette R. Limon *
ROSETTE R. LIMON
Address: #** **. ****** *******, ***
Estate Subdivision, Sucat,
Parañaque, Metro Manila 1700
Mobile: +63-917-*******
Email: *****.*******@*****.***
To secure a position that allows me to contribute my customer service, satisfying clients, office and computer skills. Recognized leadership ability and strong interpersonal skills, excellent communication skills, and the ability to effectively work with and train other employees.
TRAININGS
Benefits and Claims Training
HINDUJA GLOBAL SOLUTIONS
2014
Application Introduction (Email
construction, Ticketing tools,
etc.)
Ibex Global
2015
Ticket handling, Travel cost
estimate, Book reservation,
Baggage Training
Lufthansa InTouch
2016
EDUCATION
Bachelor of Science in Psychology
St. Paul University – Manila
1st – 3rd Year College
2009 – 2013
SKILLS
Skill Proficiency
Italian Language Advance
French Language Intermediate
Microsoft Word Advance
Microsoft Outlook Advance
Microsoft Excel Advance
Microsoft PowerPoint Advance
Customer Service Advance
Airline Ticketing Advance
Incident Management Advance
WORK EXPERIENCE
Lufthansa InTouch – Customer Service Consultant
(November 2016 – Present)
Responsible for booking, re-booking, cancellation of tickets
Averaged 320 AHT during stay up to date
Handled complexed itinerary
Supervised agents to ensure quality of calls delivered
Queuing of flight tickets
Email coordination between travel agency
Rosette R. Limon 2
Accenture Inc – Italian Translator
(November 2016 – October 2016)
Translate Documents
Provide inventory of language, sentences, etc. of Italian translation used in translation tool being developed IBEX Global – Email Support
(2015 –2016)
Responding to customers’ emails
Helping them with their concern on a ride
Providing solution on a driver’s problem
Satisfying our client’s expectations on assisting their passengers and drivers HINDUJA GLOBAL SOLUTIONS– Customer Service Representative
(2015 –2016)
Satisfying our clients’ expectations on assisting providers
Meeting beyond our clients requested average
Handling inbound calls
Providing benefits and eligibility of the patient’s plan to the doctors or hospital providers
Fixing providers’ claim if something went wrong
Providing information of medical codes if they have any restrictions, requires medical review or if they will need precertification before doing the procedure
Satisfying the providers of our services
Taking ownership of the call especially even if a provider is irate and having problems with the processing of a claim
Taking ownership even if another representative before you made a mistake PERSONAL INFO REFERENCES
Birthday: November 1, 1990
Age: 26
Gender: Female
Status: Single
Citizenship: Filipino
Shanelle Padolina
Foundation Trainer- Hinduja Global
Solutions
Eric Pablo
Product trainer - Hinduja Global
Solutions
Adnan de Rama
Senior Software Engineer – Accenture
Contact this candidate