Jayesh H. Pawar

919-***-**** – ac23xw@r.postjobfree.com

PROFESSIONAL SUMMARY

Technically Sophisticated Professional with experience in Project Management, IT Infrastructure, Service Delivery, ITIL Implementation, and Team Management. Significant infrastructure management experience of running operations in non-prod and production environments for support incident management, problem management, change management, build and deployment of pre-production environment. Establish and manage ITIL processes to deliver business requirements in the most effective manner, as recognized against industry standard practice.

Knowledge of DEVOPS tools like, JIRA, AppDynamics, Docker containers, Configuration management tools.

Process Improvement - Implementation of Operations maturity model for IT infrastructure services to drive excellence. Driving Business Process Improvement & SLA improvement. As-is and To-be process Analysis and providing inputs for process optimization. Risk & Escalation management.

Process Adherence - ITIL & Best practice implementation on the processes to deliver business requirements in the most effective manner. DAI audit participation and providing inputs for the improvement ideas.

Customer Relationship Management - will be interacting with Client on a weekly basis and explain the progress of the project milestones and the challenges faced. Understand the expectation of the customer and meet their expectations by delivering the customer needs on time and every time. Communicate effectively to the stakeholders on the updates and progress. Create the best practice guidelines and Create effective implementation plan and recommend solutions.

WORK EXPERIENCE

Employer: Cognizant Technology solution

Client: Credit-Suisse August 2012-Present

Location: Offshore / Onsite

Role: Environment Management

As an Environment manager, responsible for supporting different pre-production environments

and co-ordinate with the different project teams regarding requirement of the environment.

Different task like Environment bookings, configuration management, coordination in deployment

incident management, environment health checkup etc.

Co-ordinate with team for all hardware and software maintenance for applications on all servers.

Provide help for Windows and Linux servers migrations.

Worked with Unix support for Linux server provisioning. Including activity like add disk space, Memory increase, setup disk for FS expansion,

Setup crontab entry for application log clear in Linux server

Co-ordinate Infrastructure/database/middleware teams for releases / migration

Execute Release Deployment activities on the Unix and Windows servers.

Taking responsibility for performance improvement and simplification in the provision of infrastructure.

Provide support to both developers and testing team for issue fixes and testing.

Worked with DBA TEAM to execute the replication of Production DB to the Non-Production Environments

Incident management for the application.

Monitor and troubleshoot Application servers.

Defect Management activities.

Manage and Co-ordinate with offshore teams and handle stake holders’ escalations

Interacting with the development team enforce quality checks during check-out for application release.

Client coordination and Reporting

Updating trouble shoot document.

DEV/QA/UAT/ test environment setup, system properties update, troubleshooting any configuration issue, SSL certificate renewals.

Work with development teams to create and meet development and deployment deadlines.

Build & Release coordination with developers, managers & various admin team members for core and patch releases throughout year for various test cycles such as UAT, QA until successful deployment to PROD environment.

Working on IBM MQ, Co-ordinate with Messaging team to setup new queue in Test Environment and troubleshooting issue in messaging in /out. Install SSL, OMB certificate in application server.

Configure DevOps Tools AppDynamics in Non -prod Environment.

Client: Merck Nov 2008 – July 2012

Location: Offshore

Role: Technical Lead

Autosys / SAS Application support.

Linux server administration.

Servers commissioning and decommissioning in to NNM and OVO Monitoring tool (HP-OVO).

Web trends application support.

Support monitoring tools Sites cope, Hpbac, Alarm point, NetIQ.

Modifying packaging and deployment configuration scripts for new product deployments.

Troubleshooting new product packaging errors.

Efficiently managed all releases to all environments from Dev, QA, UAT, and Production

Analyzing incidents and identifying root cause and resolved it with appropriate change management

process.

Release Management for all the support, BA, and development releases for the weekend.

Ensured 100% compliance in audit process.

Involved in Change / Release management activities.

Troubleshooting and Root Cause Analysis.

Defining KPI’s, SLA, Daily dashboard implementation to help in achieving customer’s objective

Root Cause Analysis (RCA) for the process using inputs from data and workshops conducted with various

teams in the process cycle

Client: Logitech April 2008 – Oct 2008

Location: Offshore

Role: Technical Lead

Administration AIX Server

Monitoring of memory usage, CPU usage & Disk Utilization of Servers.

Logical Volume management.

OS patch management, high-availability, scripting and automation of routine support activities.

Preparation of Daily Reports on the change request / issues reported.

Troubleshoot issues in Quick time holds high priority to make sure there is not much customer impact.

Helped in the Development of Business Process Automation Scripts & Tools.

Client: HBOS plc January 2008 – March 2008

Location: Offshore

Role: System analyst

Administration of CORONA Application software on IBM (AIX) Server.

Application deployment.

Troubleshooting server issues.

Help Testing team to run test case.

Incident classification, Initial support, Investigation and diagnosis, Resolution and Recovery & Incident

closure

Track defects in issue-tracker, for quality purpose.

Employer: TATA Elxsi Ltd Sept 2004 – December 2007

Client: ONGC – Mumbai

Role: Customer Support Executive

Installation, Administration and Maintenance of IRIX Server

Patch Management on Production IRIX servers

Installation and Configuration of Backup tools such as net vault 7.1.

Tape Backup and Recovery Management of Server, and IRIX server using Backup tools.

Monitoring of memory usage, CPU usage & Disk Utilization of Servers.

Logical Volume management.

Install and configuring new IRIX Workstations.

Printer management as needed. Installing network printer.

Administration of IRIX –SGI UNIX

Configure and replace failure disk in TP9100 storage

Continually evaluated and provided recommendations for improved hardware and software applications.

Employer: P.C.S Ltd August 2000 – August 2004

Client: RBI, Bank of India, Union bank of India

Role: SR. Customer support Engineer

Server administration for DG/UX,Linux servers.

Patch Management on DG/UX servers

Tape Backup and Recovery Management of DG/UX Servers

Maintained Linux, Novell, SCO UNIX and Windows servers in respect of user/file system management and Backup, Recovery using windows backup

Created Logical Volumes and File System

Creation and managing of User & Group A/c

Setting-up LAN using Hubs & Switches

Installation, Administration and Troubleshooting of DG/UX Operating Systems.

Installing and administering of Windows 98, NT 4.0, ME, 2000, XP.

Team leader for BEST-DEPO project, having 16 people team

Administration of AIX Server-4.1

TECHNICAL SKILLS

Operating system: IRIX, DG-UNIX, AIX, Linux, Solaris, sco-unix, Windows, Novell

Database: Oracle, Sybase, ingress

Storage: Storage L-20 Library, Tp9100 storage

Tools: Monitoring Tool - AppDynamics, HP-OVO, NNM, Alarm point, BladeLogic

Job Scheduler Tool -Autosys, Control-m

SCM-Subversions, GIT

Build and Release Management – Jenkins

Deployment & Automation tools – Transporter, Nolio

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