Service Professional Experience

Valarmathi Lakshmipathy

**** * ***** **, *****: **********@*****.***

Thornton, CO 80229 Cell: 913-***-****

Objective

Looking for an enthusiastic career in Finance and Business Processes, which enhances my knowledge and skills; provides a challenging atmosphere and also provides opportunities to grow.

Education

Symbiosis Center for Distance Learning, Bangalore, India

Master of Business Administration – Human Resources Sep 2010 – Pursuing

St Josephs College of Arts & Science, Bangalore, India

Bachelors of Science, Environmental Science Jul 2002 – Jun 2005

LinkedIn Profile - http://www.linkedin.com/in/valarnaidu

Professional Experience

Unisys Global Services India, Bangalore Dec 2007 – Apr 2011

Sr. Transaction Process Analyst

Worked for Unisys Global Services in India, as a Senior Transaction Process Analyst. Main responsibilities were handling various billing/cancellation requests for some of the biggest clients in North America. The clientele included – Toys'R'Us, Wachovia, Blue Cross Blue Shield, First National Bank, Wells Fargo, Capital One and other third party clients such as HP, Dell, IBM and more.

Job Profile as Subject Matter Expert - GLOBE Process

Appointed as the Subject Matter Expert for the GloBE: Global Business Empowerment Process for GMA-US, UNISYS.

Created Documentation and Presentation explaining the GloBE Process to the Team.

Trained team members across regions (US/APAC/EMEA) on the GloBE process.

Supervised and mentored cross region teams working on GloBE Tool.

Provided documentation to Team members explaining the Step-by-step processing of a 3rd Party Billing Request using the GloBE Tool.

Single Point of contact for GloBE process across GMA-US, NA team.

Created GloBE bid for Third Party products to help the GloBE team setup.

Job Profile as Transaction Process Analyst: SSC Finance

Worked as Transaction Financial Analyst – Level 2, for major clientele across North America.

Proficient in processing client requests across various categories, billing styles and prices.

Generated invoices for GMA-US, NA clients based on Services provided and the contracts signed with the clientele.

Set-Up and Maintained the Service Contracts for customers in Oracle DB.

Responsible for handling Billing/Cancellation/Cancel-Re-Bill requests for clients under Maintenance and Support contracts from UNISYS.

Coordinating with Client Service Managers via Conference calls and mails to handle crucial billing accounts.

Communicating effectively with the Transaction processing Center (TPC) to set-up the maintenance contract of the clients in the system and to ensure smooth processing of data.

Extensively trained with ability effectively process requests from EMC Clients.

Working closely with Team Lead to provide Key updates and reports to the Team.

Adhering to TQP Work process – Timeliness, Quality and Productivity.

Designated Auditor and Mentor for junior employees.

Demonstrated 100% consistency in External Quality, Error free processing and Service Level Adherence.

Appreciated by clients and service managers/process owners as an asset and an excellent resource.

Recognized as an efficient employee and an excellent team player.

TOOLS: Oracle 11i ERP Application, Globil Legacy system, CONBIL Invoice Generation, GloBE Tool, Service Pricing Module.

Infosys BPO Ltd., Bangalore, India Aug 2005 – Sept 2007

Senior Customer Advisor

Worked in the Billing Department for Credit Management as a Senior Advisor.

Main client was the UK based telecom giant - “British Telecom”, acted as the Customer Advisor.

Trained in maintaining Desk Procedures.

Provided training to the new employees.

Attended Client meetings for discussion on new and improvised changes for already present Training procedures and Documents.

Error Free processing of Client request and documentation.

Certified as the best performer with 100% Accuracy.

Technical Skill Set

Operating Systems

MS Windows XP/Vista, Windows 7

Utility

MS Office Suite – Word, Excel, PowerPoint and Outlook

Achievements/Awards

Received “Best Individual Performer of the Quarter” for Second Quarter of 2009 – UNISYS Corporation.

Received “Best Performer of the Month” for May 2007 – Infosys BPO Ltd. .

Rashtrapathi Award recipient under Bharath Scouts and Guides.

Organizer and Active Member of extra-curricular activities at work.

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