Anjali Singh Dalal

Kent(OH) ac23uo@r.postjobfree.com 973-***-****

SUMMARY:

4+ year of corporate exposure in analytics & consulting (Telecom/IT industry)

Hands on experience of quality and control tools: Root Cause Analysis, Statistical Process Control, Capability Studies, Control Charts.

Highly Proficiency in BI reporting, Financial Analysis and Management Information Systems.

Working experience with a multi-functional team that is multilingual, multicultural and geographically dispersed. SKILLS

Soft Skills: Advanced Excel, MS Access, MS PowerPoint, Minitab, SQL Server 2008R2/2012, PERT/CPM, UAT, DMAIC Methodology, Process Training. Project Initiation Documents Functional Skills: Asset Management, Internal Quality Audits (ISO 9001 / 9002), Six Sigma, Vendor Management, Risk Management, Stakeholder Management, Customer Relationship Management, Project Delivery, Gap Analysis, Pragmatism, EXPERIENCE

ORANGE BUSINESS SERVICES, Gurgaon (India)

Job Title: Business Analyst

Nov’15 – Jan’16

Client Facing Roles

Efforts Estimation & Budgeting

Stakeholder Management

Project Delivery & Timelines Management

Providing Effective Solutions to the Customer Needs with an Aim to Improve Client Contentment

Participating in kick-off meetings for Large / Complex Assignments to Ensure Common and

Comprehensive Understanding of Client Requirements Internal Roles

Responsible and accountable for client satisfaction and continuous improvement in the sub-function, Claim management.

Process Optimization, Monitoring, Improving Overall Efficiency & Quality.

Business development through exploring new business opportunities.

Revenue Leakage, Organic Growth and cost assurance function.

Designing Excel Tools, Dashboards and Automation for Attaining Process Excellence.

Migrating/Transitioning process and working on process stabilization to accomplish process improvement.

Auditing TPV invoices to Orange and ensuring all disputes get resolved also timely payment gets issued to TPVs.

Co-ordination with Regional Project Managers/Project Engineers / Network Team, in case of any technical & commercial related issue / clarification etc.

Designing Resource Training Courses and Ensuring Effective Implementation Designing Resource Training Courses and Ensuring Effective Implementation.

ORANGE BUSINESS SERVICES, Gurgaon (India)

Job Title: Order to Cash Operation Analyst (Billing Operation) Sep’13 – Oct’15

Key Engagements

Significantly contributed towards setting up/ enhancing ordering mechanism from customer order receipt up to collection of cash. Hence, ensuring timely cash collection and improved business profitability.

Worked with operations teams as well as other organizations units like business units, IT and vendor, regional and worldwide to understand the sales order management/delivery and billing performance issues faced by customers.

Closely working with Orange Account business unit and customer to implement the process for new telecom services billing as per the contract signed between Orange and customer. Also, Co-ordinating with catalogue manager, pricing manager, business units and clients for setting up/enhancing billing ordering systems/tools.

To follow up and coordinate with Service Delivery & Finance team in business to remove the obstacles & deliver the service & ensure revenues within timelines set by Financial Controller - Corporate office.

Ensuring accurate and timely billing for all the clients in line with ordered services i.e verifying quote/PR/PO/SOW/RFS/DRF etc.

Identify key growth indicators and metrics, develop key metrics, enhance reporting and formulate areas of analytic focus to better capture and manage the revenue enhancement & assurance.

Participation in ISO audits and ensuring documentations are in line with ISO guidelines. ADDITIONAL EXPERIENCE

KENT STATE UNIVERSITY (ON-CAMPUS JOB)

Job Title: TECH2YOU Tech

Aug’17 – Present

Assisting students regarding technology needs and experiences also interacting with them in positive and engaging dialogues.

Promoting Information Services and Completing wireless performance scans. EDUCATION

KENT STATE UNIVERSITY, OHIO

MS in Engineering Technology (Fall’17) GPA: 3.9/4

Courses: Six sigma Tools and Application, Quantitative Methods in Technology, Project Management in Technological Environment, Requirement Engineering Analysis, Logistic and Supply Chain, Database Management/Analytics, Web Programming (Html), VB programming, Advanced Networking, Research methods in technology and Ethics technology and Environment.

INDIRA GANDHI INSTITUTE OF TECHNOLOGY, DELHI (INDIA) B. TECH in Electronics and communication GPA: 3.4/4 PROJECT

Implementation of Six sigma in Data interpretation and analysis (Powerplant case study).

Disaster recovery using supply chain management.

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