Project Management, Meetings/Events Planning, Customer Service

Donna Blake-Weems

**** ***** *** ******, **** Forest, NC 27587 919-***-****

***********@*****.*** www.linkedin.com/in/donnablakeweems PROJECT MANAGER

Committed and enthusiastic Project Manager with experience in managing small and large-scale AMI projects from notice to proceed through to completion. Consistently receive positive feedback from supervisors, co- workers, and clients for organizational proficiency, providing direction, issue identification, motivation and support of the project team to ensure project specifications and deadlines are met. Expertise includes: o Event Management

o Meetings Management

o Advanced Metering (AMI) Project

Management

o 15+ years excellent customer service

o Database Management

o Issue Identification/Creative Resolutions

o Document Creation/Management

PROFESSIONAL EXPERIENCE

Utility Metering Solutions (UMS) Raleigh, NC

Project Manager 4/2016–10/2017

• Create all project documentation including project charters, and client presentations for status meetings and stakeholder updates.

• Simultaneously monitor multiple nationwide AMI projects for scope, budget, and contract adherence

– identify issues, notify teams, and track/follow-up on issues through to resolution.

• Self-taught Zoho project management software platform; created/conducted training seminars for other team members resulting in adoption throughout the company.

• Created/documented business processes to increase organizational efficiency.

• Proactively recognize potential issues and develop creative solutions – created several work-arounds in the current project management software to streamline access, increase accuracy, and provide better visibility for clients.

North Carolina Assisted Living Association (NCALA) Raleigh, NC Meetings & Membership Coordinator 9/2006-11/2015

• Planned and executed Annual Fall Conference & Trade Shows for 350+ attendees and 80 Exhibitors.

• Oversaw all event budgets, consistently coming under-budget by 10% from the previous year.

• Sold out the Annual Trade Show 8 weeks early - increased attendance by 12.5% and sponsorships by 25%.

• Increased overall attendance at Fall Conference by an average of 20% year over year.

• Planned and managed all classes/training offered through the association from sourcing instructors, and budget adherence, through to post-event CEU tracking.

• Provided excellent Customer service/support to 200+ member communities and 100+ member partners.

• Transitioned records to a new association database; afterward managed/maintained member accounts - tracked training CEUs for all members/attendees.

• Managed all purchasing for the organization (food & beverage, promotional items) staying average of 30% below budget.

Donna Blake-Weems

***********@*****.*** 919-***-****

• Introduced procedures and process changes resulting in membership payments paid on average 3 months earlier than previous years.

• Responsible for office management and travel arrangements/accommodations for staff and Board of Directors.

Education

Project Management Institute – Certified Associate in Project Management (CAPM) – in progress University of Phoenix - Health Care Administration Algonquin College – Management and Leadership

Carleton University

VOLUNTEER EXPERIENCE

Girls Who Code - Wake STEM

Group Facilitator

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