Tiffany Reed

***** ********** ***** . ************, ** 32209 Phone: 904-***-****

ac23sm@r.postjobfree.com

Objective: To obtain a full-time position with room for growth. After successfully obtaining this job, I will use my drive as an ability to conquer challenges. I am very determined and committed to serving and helping customers.

Skills and Abilities

Operate all commonly used office equipment; fax, copiers etc.

Data entry

Set appointments

PC knowledgeable

Medical and CNA experience

Experienced with MS Word, Excel, Access and Outlook

Registered Pharmacy Tech

Operate Multi-line phone system

Type – 50 + wpm

Third Party Payers

Relevant Employment History

CONVERGYS CUSTOMER SERVICE REP 06/2013-10/2014 Jacksonville, FL

●Provide knowledgeable responses in a courteous and professional manner

●Maintain a current understanding of the processing procedures to respond to a variety of inquiries on Escalating Calls from irate Customers, Confirm customer understanding of the solution and provide additional customer education as needed.

●Prepare complete and accurate work and update customer file.

●Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

●Effectively transfer misdirected customer requests to an appropriate party.

●Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity. Make customer matter a priority

Allstate

Call Center Rep

05/2010 – 03/2013

Jacksonville, FL

●Executed Credit Reports open and closing accounts, able to multitask with over 8 programs and company systems running at one.

●Building a report with valued customers, understanding needs and taking leadership

●Met and exceeded assigned goals for customer experience and reputation, sales and service, revenue and productivity.

●Demonstrated the right customer behaviors defined by company policy Delivering an Extraordinary Experience

●Attend weekly personnel training/educational sessions

●Review Customer Feedback Tool on a daily basis

●Escalate appropriately any billing or service issues

●Demonstrate Visa, MasterCard,and My vanilla products to clients in accordance with the Retail Experience

Education

Ribault Senior High School Graduated High School Sept 2004

Additional Employment History

McDonalds

Pastel Beatty supply

Pari-mutuel Teller Cashier

Receptionist

06/2012 – 01/2010

01/2009 –- 06/2010

Jacksonville, FL

Jacksonville, FL

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