Customer Service Care

Sheila Gordon

P. O. Box *****

Fort Myers, Florida 33906

239-***-**** (Cell)

************@**********.***

Profile

Seeking a position that will utilize my customer service skills in a rewarding and challenging career.

Education

Fort Myers Business College

Fort Myers, FL.

9/1987-6/1989

Lakewood High School

Lakewood NJ.

9/1966-6/1970

Skills

Microsoft Windows, Office, Word, Excel. medical terminology, experience in a doctor's office scheduling appointments, medicare billing, typing Plans of Care, payroll, updating personnel records, general typing 45 wpm.

Experience

11/2016

03/2017

08/2015-02/2016

04/2015-09/2015

09/2014-

03/2015

07/2003-

10/2013

Physicians Regional Medical Center Office Coordinator

Scheduling appointments for 30 Doctors

Registering new patients into Athena

Verifying Patient's insurance

Sending refill request to be authorized

Alta Resources, Customer Care Representative

Answering incoming calls for open enrollment.

Create customer files accurately and in a timely manner.

Transfer calls to licensed sales agents.

Made outbound calls to potential clients, then transferred to agents.

Thoroughbred Research Group, Interviewer

Interviewer in a call center for research and strategy.

Gathering respondents accurate opinions on surveys.

To collect unbiased data and accurate information.

Alta Resources, Customer Care Representative

Answering incoming calls for open enrollment.

Create customer files accurately and in a timely manner.

Transfer calls to licensed sales agents

Made outbound calls to potential clients, then transferred to agent.

ABT-SRBI Interviewer

Interviewer in a call center for research and strategy.

Gathering respondents accurate opinions on surveys.

To collect unbiased data and accurate information.

Naples, Fl

Fort Myers, Fl

Fort Myers, Fl

Fort Myers,Fl

Fort Myers, Fl

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