Nick Pascarelli

** ****** ***** *****

Cambridge, MA 02139

508-***-**** (mobile)

ac23nj@r.postjobfree.com

Summary

Experienced communicator, dedicated to customer satisfaction.

Gained considerable understanding of key customer experience aspects by working closely with the “end-user” in several frontline customer service roles in the consumer electronics, telecommunications and biotech industries.

Education

High Point University, High Point, NC, 2009-2014

Major; Business Administration

Courses of study include senior level marketing, economics, and business management classes.

Dover-Sherborn Regional High School, Dover, MA, 2004-2009

College Preparatory

Athletics and Activities

DSHS Cross Country Running Team, Grades 9, 10, 11, 12

Recognized as Most Improved Sophomore 10th grade

DSHS Track Team, Grades 9, 12

400 meter and 800 meter

Boston Sports Club, Springs 2015/2016

Participating in a co-ed soccer league

Experience

Granite Telecommunications, Quincy, MA January 2017-April 2017

Cost Analysis and Pricing Analyst (Contract Position)

Provided detailed pricing quotes and analysis’ based on customer’s previous invoices.

Worked closely with the sales department on all pricing requests for current and potential customers.

Collaborated with multiple departments to fulfill pricing requests within the given deadline.

Managed priorities effectively in order to ensure all requests were completed within the deadline.

Abcam, Cambridge, MA January 2015-April 2016

Customer Service Specialist (Biotech)

Interacted professionally with customers over the phone or via email to solve problems or address inquiries of a complex technical nature.

Managed high- value purchase orders to ensure all details were followed and data was accurately processed.

Collaborated inter-departmentally to address customer needs, resolve issues, recommend process improvements and share best practices.

Worked on essential side projects designed to identify trends or gaps and consistently create a better customer experience.

Involved in the implementation of a knowledge-based program to increase the efficiency of our department.

Prioritized tasks to efficiently complete day-to-day responsibilities and plan longer range activities.

Completed self-paced training courses on several key subjects to enhance strengths and develop new skills.

Comcast, RCH Communications, Greater Boston Region, MA May 2014-November 2014

Direct Sales

Responsible for the promotion and sale of Xfinity communications and entertainment products and services, including video, high-speed internet, voice and XFINITY Home.

Developed product knowledge to establish an effective sales presentation to address the variety of customer situations encountered in a door to door environment.

Communicated and developed rapport with customers to become a trusted a consultant and help them evaluate their existing and potential product needs.

Regularly evaluated competition to understand and competitive advantages over other service providers.

Worked independently and effectively used my time to cover my assigned territory to optimize selling time.

Facilitated installation of cable, internet, telephone and home security products to ensure a great customer experience.

Lovett, Holderness, NH Summer 2013

Landscaping Assistant

Provided assistance and support to the caretaker of several properties, including various landscaping projects.

Comcast, (Best Buy, Walmart), Indianapolis, IN & Framingham, MA Summers 2009- 2012

Retail Sales Associate (Telecommunications)

Responsible for telecommunications product & service sales to prospective and existing Xfinity customers in a third party retail sales environment

Created effective displays to attract shoppers and increase foot traffic to our product section.

Effectively questioned prospective customers, explained features and benefits, overcame objections and recommended solutions to satisfy their needs

Followed strict order entry guidelines to ensure orders were accurately processed a timely manner.

Developed relationships with retail store partners to generate prospects and facilitate a seamless customer experience

Resolved service, scheduling and installation issues for customers when necessary.

Community Service & Other Interests

Judge Baker Children’s Hospital Charity Dodgeball Tournament, February 2014/2015

Participated in this charitable event supporting Judge Baker Children’s Center, a Harvard Medical School affiliate with proven leadership in children’s mental health.

Costa Rica Community Service Trip, Summer, 2007

Spent three weeks doing various community service projects including building a library and working with orphans.

Clean up project for Squam Lake, New Hampshire, Summer, 2006

Worked to clean Squam Lake and rid it of Milfoil, an invasive plant species.

Comcast Cares Days, Various Day Projects from 2003-2005

Skills

Proficient in Word, Excel, PowerPoint, SQL, Google Docs, etc.

Communication

Data Entry

Customer service

Task management

Detail oriented

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