Customer Service Sales
Resume:
Steven Patrick Murphy, CGBP
Winston-Salem, NC 27107
Home Phone: 336-***-****
Email: ************@*****.***
OBJECTIVE: I am in a unique position. I understand retail sales and business to business relationships. I bring over twenty years of practical proven experience with me. I want to positively contribute to an organization’s culture, as well as their bottom line. I am flexible and eager to learn new tasks and responsibilities. I have excellent verbal and written communication skills, and am able to express myself in a clear and cogent manner, whether one on one or in the boardroom. I am experienced in all aspects of supply chain organization, logistics and sales, both domestic and international.
EMPLOYMENT
2009 – 2017: Global Vision Group/Harvey Holdings
Director of Sales and Operations, Global Vision Group
Responsible for seeking out, maintaining, and quoting customers for international Air and Ocean import/export freight.
Responsible for negotiating rates with overseas partners and steamship lines.
Responsible for acting as a consultant for best practices as far as routing international Air and Ocean freight.
Have expert knowledge in Air and Ocean import and export documentation and customs practices.
Responsible for representation/agent development and training in international sales.
Leads the sales effort individually and also assume responsibility for managing the sales process and education of representatives & agents growing our customer base while exposing potential customers throughout our operating areas to these two critical areas of revenue enhancement.
Administrates Global Vision Group’s participation in the Customs-Trade Partnership Against Terrorism (C-TPAT) is a voluntary supply chain security program led by U.S. Customs and Border Protection (CBP) and focused on improving the security of private companies' supply chains with respect to terrorism.
Serves as qualifying individual as part of the requirement for Global Vision Group’s Federal Maritime Commission Ocean Transportation Intermediary License.
Responsible for filing international rates with the Federal Maritime Commission and adjusted customer rates due to General Rate Increases.
Negotiates rates and contracts with Steamship Line representatives.
Represents Global Vision Group during Homeland Security Inspections.
Supervised the Operations staff of four and handled customers throughout the integration process.
Handles and satisfies customer service issues and dealt with LTL carriers on shipment exceptions.
Planned budgets and strategic planning for my division and monitored monthly progress.
Responsible for the interview, hiring and termination process for staff members.
Responsible for development of sales and service in the mid North Carolina region
Responsible for creating leads and building a sales pipeline.
Responsible for maintaining existing customers and improving customer relations.
Expanded the company’s reach with new and renewed Warehousing, Full Truck Load, and Less Than Truckload Accounts.
2008-2010: Sales Manager, Accurate Miniatures
Increased sales by 50% in my two year tenure.
Represented the company at international trade shows.
Entered into agreements with customers and expanded our sales footprint.
Responsible for introducing product lines with overseas vendors. 2005-2009: International Account Executive, Dedola Global Logistics
Maintained and grew a sales area that included the Southeast United States.
Grew existing sales accounts and bolstered profit by paying attention to detail.
Managed a partnership referral program with Customs Brokerage Partners.
Worked with logistics partners to secure and maintain new business.
Developed and followed a strategic plan and sales pipeline. 2005: Sales Manager/Customer Accounts Manager, Aaron’s Sales and Lease
Handled customer service issues and dealt with all inventory ordering issues.
Supervised the Customer Accounts Office, producing numbers of non-renewed customers that were second in the Mid-Atlantic Carolina Region.
Supervised the sales staff and handled customers throughout the sales process.
Handled customer service issues and dealt with all inventory processes 2003-2005: General Manager, Front Row Video
Supervised and contributed to the startup of three retail locations.
Supervised banking, payroll and accounting policies for the company.
Dealt one on one with vendors and suppliers, negotiating better terms for the receipt and distribution of products.
Utilized my experience to implement growth oriented sales programs for the company.
Introduced and maintained new software programs for the company. 1993-2003: Regional Manager, Action Video
Managed the daily operations of up to forty stores, which generated nearly 9 million in annual sales.
Supervised two district managers, office staff and 400 store associates with emphasis on ensuring management accountability to company policies and providing exceptional customer service; recruiting and developing managers and associates.
Performed various planning, administrative and marketing functions to include: developing and managing budgets, selecting site and overseeing construction activities for new locations and overseeing maintenance and repairs for existing stores.
Responsible for handling banking and accounting activities for all locations, including reconciling, vendor payment and payroll.
Handled all computer system set up and repair
ACCREDITATIONS
2014 Certified Global Business Professional - confirms knowledge in international trade and assures that employees are able to practice global business at the professional level required in today's competitive environment. Administered by NASBITE (National Association of Small Business International Trade Educators). I have taught the global logistics portion of the syllabus at the last two CGBP Recertification Programs in Raleigh and Charlotte.
EDUCATION
1988 High School Diploma, James B. Dudley High School 1991 University Classes, NC A&T State University
2014 University Classes, Mitchell Community College Further information and references available upon request Steven Patrick Murphy, CGBP
3900 Magnolia Place Lane
Winston-Salem, NC 27107
Home Phone: 336-***-****
Email: ************@*****.***
References:
Rose Fletcher – Regional Operations Manager, Global Vision Group 815-***-****
LCL Wayne Davidson, USAF (Ret)
Sonja Michael – Office Manager, Piedmont Oral and Maxillofacial Surgery 336-***-****
Bruce Aglio – Logistics Manager, JSL Partners
Greg Beard, Assistant Vice President - Warehousing and Distribution Ops, Mother Murphy’s Laboratories 336-***-****
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