IT Server manager
Resume:
CHARLSON C. ENG
Wellesley, MA 02481 ******@*****.***
SUMMARY
Over 20 years as an Information Technology professional in financial services with a track record of success. Ability to coordinate cross-functional teams in delivering exceptional customer service. Strong balance of strategic, tactical, and operational skills. Well versed in the creation of processes that lead to efficiencies, stability, and overall operational improvements, minimizing risk to the organization. Led the Infrastructure team in delivering IT business value while managing costs and risks.
AREAS OF EXPERTISE
Advance understanding of Windows Server operating systems, Active Directory, and VMWare ESXi.
Performance driven, with strong communication and interpersonal skills.
Led technical Window and VMware teams (multi-location direct reports, including off-shore) that provided support and architecture solutions for the enterprise.
Excellent analytical skills with the ability to determine root cause of a problem and follow through to complete resolution.
Highly focused on process-oriented practices and following ITIL certified solutions using change control, incident management, problem management, and configuration management procedures.
Continuous improvement, advancement, and savings. PROFESSIONAL EXPERIENCE
STATE STREET CORPORATION, Boston, MA 2013 – Aug. 2017 VP Infrastructure Architecture
Responsible for configuring and provisioning infrastructure resources to run workload within Cisco UCS environment. Technology Manager known for improving an organization’s capability to more rapidly deliver the right solutions to its customers and increase trust among its people. Able to create/drive business strategy and align teams and resources to achieve goals. Experience in integrating multiple IT infrastructural components in order to support solutions to business problems.
Adminstrating, maintaining and provisioning resources for global Windows domains, core-business servers and appliances.
Performing root-cause-analysis of equipment, system and process failures for Windows and VMWare platforms.
Faced the challenge of IT outsourcing and complete reorganization with eagerness to make a difference. Taken on every assignment with one goal do great work.
Make recommendations to help optimize spend, performance, and architectural flexibility.
Perform short-term and long-term infrastructure capacity planning.
Led and commenced the Converged Infrastructure Paper Evaluation, created the 111 feature evaluation matrix. Engaged four computer manufacturers to get their capabilities against the test plan and consolidated the results.
Responsive to the needs of various IT and Business teams to leverage the lab environment to facilitate the adoption of new technologies.
Fully transformed the lab operation, management, and process. Unproductive and end-of-life workload and equipment were eradicated to make space for new business-enabling projects to be pursued. STATE STREET GLOBAL ADVISORS (SSGA), Boston, MA 1997 – 2013 VP Infrastructure Systems Management
CHARLSON C. ENG PAGE 2
Led a Windows global infrastructure team, responsible for server architecture, engineering, and operational hosting of business-critical applications. Responsible for cradle-to-grave lifecycle services, such as asset inventory management and hardware lifecycle management. Led the automation initiatives for the global teams and collaborated with Corporate Information Security in enterprise-wide security initiatives. Drove resource quality by coaching, mentoring, and developing the technical expertise of the staff while fostering teamwork and encouraging values.
Developed the IT strategic plan aligned to the business objectives of the corporation.
Provided constructive feedback; assisted with goal setting and corrective action measures.
Managed the day-to-day activities, including responding to customer escalations, providing real-time feedback to engineers, and making staffing adjustments in response to personnel and volume changes.
Sponsored projects that led to efficiencies relating to LEAN provisioning and cloud computing. Successfully implemented a private SSgA cloud.
Built a high-performance virtualization environment that consists of numerous ESX servers hosting guests of different architectures. Achieved 96% virtualization ratio and improved delivery time of systems.
Reduced hardware maintenance cost by 75%, aligning with business needs and forecasted growth.
Managed a team of system engineers focused on creating automated solutions, executive reports, and tools utilized by various groups in SSgA. The team was the premier engineering team in the organization.
Managed security initiatives and defined solutions to comply with corporate policy.
Put in place a disaster recovery/business continuity plan, ensuring successful audits.
Interfaced with our capacity planning team to determine hardware, location, and virtualization strategies.
Matured a server environment where stability, processes, and policies were ineffective.
Directed, engineered, and oversaw migrations from Novel to Windows to ensure the entire organization was consistent, leading to efficiencies in the support model. SCUDDER, STEVENS & CLARK, Boston, MA 1993 – 1997
Senior Systems Administrator, AVP, CNE, MCSE
Integrated MS Windows NT, MS System Management System (SMS) with Novell Netware 3.x.
Implemented and deployed enterprise NDS strategy of migrating Netware 3.x to Netware 4.1.
Supervised the support activities of contract PC/LAN professionals.
Installed, administered, and maintained over 30 Novell Ethernet LANs.
Responsible for firm-wide Saber menus system in DOS and Windows. Designed routines that monitored critical server functions and automatically notified support personnel of problems by alphanumeric pager. EDUCATION
NORTHEASTERN UNIVERSITY, Boston, MA
Bachelor of Science in Business Administration (1989) Concentration: Accounting
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