Customer Service Manager

Moshe Goldfein

Brooklyn, NY

347-***-**** *************@*****.***

Systems Admin/IT Professional with history of achieving cost savings and enhancing system functionality. Track record of solving tough business and technical problems. Strong leader with demonstrated ability to work effectively with others at all levels and in all functional areas. Experience managing full project lifecycle from requirements gathering to final implementation and customer training. Skills

CompTIA A+ Certification

Platforms: Microsoft Windows 95 through Windows 10 including Server 2003-2012, MacOS, iOS, ChromeOS. Software: Microsoft Office 1993-2016, Microsoft Domain Services (Active Directory, Group Policy, Remote Desktop Services), Apple iWork & iLife Suites, Apple DEP and VPP MDM Setup and Management, Google Apps Suite & Super Admin Console for Business and Education, Cisco Meraki System Manager, Ruckus Access Point Management, Zoom Video Conferencing, Quickbooks, SBT Accounting Program, Adobe CS and CC Apps (Photoshop, Illustrator, InDesign, AfterEffects), PTC Wizard Hardware: Any Intel/AMD Based Server or Desktop/Laptop Including Apple Desktops/Laptops, Cisco Meraki Switches, All Printers, Xerox Copiers, Apple Desktops and Laptops, Apple BaseStations, Cisco Linksys and Netgear Routers, iOS Devices, Android Devices, Chrome OS Devices. Professional Experience

Yeshivah of Flatbush, Brooklyn, NY February 2014 – July 2017 Technology Services Coordinator

• Manage network of multiple servers, 250+ computers, 100+ SMART Boards, 1000+ mobile devices, 100+ laptops, and printers/scanners.

• Work closely with administrative staff and faculty to resolve all technical issues.

• Manage IT team with support ticketing system and implement daily routine checks and fixes.

• Manage servers, NAS and local domain so that students and faculty have access to files from any device.

• Manage web filtering and port security.

• Manage WLANs and Access Points throughout building.

• Manage relations with any outside vendor needed for all technical issues and programs.

• Setup and manage iPad deployment for “1-to-1-iPad-Program” (Apple DEP and VPP) where every student gets a personal device that works with Active Directory.

• Setup and deploy fingerprinting system for student to sign in for attendance every morning.

• Manage all inventory of all IT devices and printer toners.

• Ensure all audio and video throughout the building is up and running for any events.

• Manage Scoreboard system for two gymnasiums.

OTSAR Family Services, Brooklyn, NY January 2010 – January 2014 IT Manager

• Manage network of multiple servers, 50+ computers, printers, and security cameras.

• Resolve all staff computer hardware and software related issues on site and remotely.

• Program and plan out automated Excel sheets to help streamline billing and receiving.

• Program and plan out automated PDF to help streamline audits of agency.

• Teach staff how to handle basic computer problems and to execute basic computer commands in plain English.

• Maintain all network related hardware and software.

• Manage staff Google-Apps accounts.

• Manage weekly newsletters for both Day Habilitation programs.

• Create letterhead, logos, business cards, envelopes, flyers, invitations and edit pictures which contain consumers without photo releases.

ZAG USA Inc., Brooklyn, NY March 2006 – January 2010 HEAD OF MARKETING & GRAPHIC DESIGN

• Negotiated marketing strategies with vendors.

• Created company logo, letterhead, envelopes and business cards.

• Created full-color catalogs, post cards and other direct mailings as well as faxes and in-box campaigns.

• Proficient in the use of Adobe’s Creative Suite and all other computer programs.

• Created company forms for sales, customer service, and purchasing departments.

• Fixed any and all problems regarding computers, printers, network and network wiring, phone systems, and all other computer paraphernalia.

• Aided administrative officers.

National Cellular Supply, Brooklyn, NY March 2005 – March 2006 Warehouse Manager

• Managed responsibilities of maintaining warehouse.

• Managed shipping and receiving department of business.

• Proficient with UPS World Ship 9.0 and QuickBooks Premier Edition.

• Updated and maintained inventory count on 200,000 sq. ft. warehouse. Premier Pack, Brooklyn, NY February 2004 – February 2005 Client Executive

• Responsibility for client management.

• Review client product specifications.

• Interface with outsourced manufacturing.

• Development and preparation of IMDS reports.

• Updated new products database.

• Customer service responsibilities.

• Expediting function between outside manufacturer and client.

• Responsibility for sample department including manufacturing feasibility. G&E Clothing, Brooklyn, NY June 2003 – January 2004 Website Management

• Managed and listed products on company website.

• On call to owner for website management.

• Answered email inquiries from customers regarding merchandise on website.

• Listed hundreds of products on eBay.

• Photographed merchandise and edited pictures for listings.

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