Customer Service Manager

DAWN CONNOR SHOAIB

PROFILE

Accomplished, talented and professional Marketing Specialist with extensive knowledge of marketing

trends and advertising materials, seeking a position where my vision,

leadership, interpersonal and professional experience can be utilized

for continuous growth of the organization.

• Experienced manager who enjoys challenges.

• Quick learner with a strong work ethics and exceptional time management skills.

• A true leader who is calm under pressure and adept at problem solving.

• Committed team player with finely tuned interpersonal and communication skills.

EXPERIENCE

Iqor (March 2017 - Present)

Credit and Collections (Eversource)

Communicate with customers/clients by telephone to attempt to bring

Resolutions to unpaid accounts.

Provide thorough, efficient, and accurate updates on computer files for each

Call made

Park Sleep Hotels

Marketing Director ( Feb. 2013 - March 2017)

Successful experience in hotel sales and marketing

Solicited accounts from the local market to establish new business.

Professional and self-confident in handling all markets and clients

Self-motivated and goal-oriented with proven record of accomplishments

Demonstrated marketing skills, utilizing creative approaches to capturing and maintaining accounts

Ensured all responsibilities and reporting duties are performed consistently and in a timely manner

Demonstrated creative approaches to motivating and managing staff of all backgrounds, skill levels and positions

MedCare / Christian Diabetic Supply (Aug 2007 - Aug 2012)

Customer Service / Insurance Verification

Demonstrated outstanding problem solving and active listening skills- able to diffuse difficult customer situations with tact and ease.

Cultivated positive and enduring relationships with customers

Played a key role in increasing retention as well as satisfaction rates

Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele

Ensured that the patient’s files were complete for benefits and he/she was billed accordingly

Followed up with Accounts Payable Department to ensure invoices are paid on time

Communicated with Shipping and receiving department to Verified the customer received Medical supplies promptly

Handled customer inquiries, complaints, billing questions and payment extensions / service requests.

Faxed doctor’s Prescriptions

Send out welcome letters and authorization of benefits to the patients

Entered Customer (personal) information in the database provided by the Salesmen

Verified insurance

Access Diabetic Supply (March 2004- Aug 2007)

Account manager / Customer Service

As an account manager, my responsibilities included managing and servicing multiple accounts such as TV and Radio commercials accounts.

Managed a high volume workload within a deadline-driven environment

Exercised independent judgment, decision-making abilities and high level of confidentiality

Collaborated with various levels of management to gather information pertaining to key issues

Coordinated the interviewing process between management and ‘new hire’ candidates.

Prepared daily sales orders and invoices. Handled sales calls and follow ups to pursue and develop new accounts

ADMINSTRATIVE ASSISTANT (Oct 2003- March 2004)

First Home Builders, Cape Coral, Florida

Processed Files

Faxed Work Orders and Purchase Orders

Set up Appointments for clients

Wrote up work orders and purchase orders

Attended meetings

Communicated with the builders to ensure the quality control and customer satisfaction

Developed the repair list for clients

Inspected the inventory

Answered incoming Phone calls

Outgoing calls to obtain feed back from customers to ensure quality

SENIOR FILE CLERK (March 2000– Sept 2003)

Debt Management, Boca Raton, Florida

• Prepared work schedules for 13 employees

• Assigned tasks to employees

Developed and wrote specific job descriptions

• Processed files

Filed papers in numerical order

• Faxed agreements to clients

SERVICE STATION MANAGER (Nov 1993 –March 2000)

PETRO SITE Boynton Beach, Florida

Managed a gas station of 6 employees.

Developed training materials for the staff, significantly improving response from new customers

Maintained expenses below budget through accurate planning

Responsible for balancing the daily cash receipts.

Maintained inventory, ordered food and negotiated prices with vendors.

Investigated and resolved quality and service complaints, ensuring customer satisfaction

PROFICIENT IN

Windows 98, Windows 2000 Professional, Windows XP

MS Word

Excel

Power Point

Microsoft Outlook

Microsoft Work Calendar

Outlook Express

Internet Explorer, Netscape

Adobe Acrobat 5

EDUCATION

High School Diploma (1989)

East Forsyth High School Winston Salem, N. Carolina.

1000 Epson Plantation Dr. Apt 203, Moncks corner, SC 29461

cell Phone # 954-***-****

Contact this candidate