Monica R. Wilson

919-***-**** (h) 919-***-**** (c) ac238q@r.postjobfree.com

OBJECTIVE: To obtain a position with a well-respected company, which offers opportunity for skill development, personal growth and advancement.

QUALIFICATIONS: Offering the ability to plan and organize job responsibilities for timely and effective completion. Ability to thoroughly research, supervise staff, propose creative ideas and communicate effectively with all levels of management.

Computer Skills

MS Windows 9x/NT/2000

Office 97/2000 Suites

FrontPage 2000

Netscape Solutions

Novell Word Perfect

Adobe Photoshop 5.5

Lotus Smart Suite

SAP

JOB EXPERIENCE: Lenovo

Morrisville, NC

Inside Sales Support Representative Oct 06-pres

Serve as interface with the Customer Support Organization for all order support issues.

Ensure order placement.

Investigate order issues, such as credit holds, credit line issues, A/P issues and invalid part

numbers.

Identify resolution and engage proper resource.

Serve as interface with fulfillment with order tracking.

Engage other teams and business partners to get appropriate order numbers, part numbers

quantities.

Monitor open backlog and aged orders.

Identify, communicate and escalate constrained product issues.

Research and provide order tracking information.

Request web updates and changes for Easy Access. `

Input pricing updates in Field Profit Tool.

Update BIDS01 and DAC01.

Monitor Customer Model Fact Sheets.

Track First Off Testing status/customer model completion.

Request, manage and track loaner equipment and show support kits.

Respond to EUV and focus letter requests.

Assist Inside Sales Representative and strike team with Request for Proposal

administrative work and packaging.

Enter Siebel opportunities and progression requirements from Inside Sales Representative.

Enter information on Demand Planner.

Monitor build ahead requests for approval.

Enter information in APS Forecasting.

Maintain customer reference information.

Work with Accounts Payable contact on past due A/R.

Research all account issues such as invoices, shipping statements, leasing COA’s

IBM

Research Triangle Park, NC

Customer Service Representative May 01-Oct 06

Support large enterprise direct accounts for State of North Carolina, placing over 800 orders totaling over $8 million in revenue annually.

Provide quality order management support in terms of order placement, order tracking,

shipping arrangements, delivery reconciliation, invoice reconciliation, reporting and problem/situation resolution.

Provide customer service for internal and external customers through high level communication ensuring flexibility, dependability and reliability.

Ensure positive audit flow throughout the organization.

Review and reconcile backlog report daily with backlog representative.

Ensure that all assignments and processes are completed accurately by the due date.

Actively participate in cross-functional meetings and projects.

Provide proactive backup support for team members.

EDUCATION: Colorado Technical University May 15-Nov 17 (pending)

BS in Business Administration/Project Management

North Carolina Central University August 92-May 93

Durham, NC

University of North Carolina at Greensboro August 90-May 92

Greensboro, NC

HONORS: Who’s Who Among College Students

Dean’s List 1991-1995

Alpha Kappa Alpha Sorority, Inc

REFERENCES: Available upon request

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