Customer Service Representative

JONALYN C.GULADA

Dr * Sakuting St Lanzona Subd.Matina Davao City

(CEL) +639*********

e-mail: **************@*****.***

OBJECTIVE

To secure a long-term full-time challenging position in the field of nursing, teaching, Administration, Management, or Customer Service that will provide a career path. EDUCATION

Philippines Women’s University PWU-CDCEC Cebu Borromeo Cor,L.Kilat St. Awarded: Certified nursing assistant

WORK EXPERIENCE

01/2016 –Present Vxi customer service representative 7/2013-12/2015 SUTHERLAND GLOBAL SERVIVES-customer service representative <atnt BLUE> Attracts potential customers by answering product and Services, suggesting information about product and services.

-resolves product or service problems by clarifying customers complain, knowing the .

. cause of the problem, providing the best resolution. 8/2012-11/2012-WJC PHILIPPINE NATIONAL LANGUAGE-English online teacher- Teaching English to those who don’t speak English such us Koreans and Japanese. 11/2009 –11/2012- AMERICAN ENGLISH LANGUAGE CENTER – Office Administrator/Assist. Branch Head. Managed day to day operations. Made presentations to inquirers about the IELTS

(International English Language Testing System). Interacted and marketed to different agencies on the benefits of utilizing AELC as their review provider for their clients. Processed and prepared daily reports on business activity as well as processed daily financial statements and balance sheets.

04/2009-05/2009 – CORTEZ GENERAL HOSPITAL-nursing assistant: Assist nurses in their Duties

05/17/2009 – 05/22/2009 DURANO FOUNDATION– nursing assistant: Help the elderly on their daily activies such as bathing,eating and proper medication. CAREER HIGHLIGHTS

SUPREME STUDENT GOVERNMENT –OCT,2004

STUDENTS TECHNOLOGIES AND ENTREPRENEURS OF THE PHILIPPINES -SEPT.,2004 ORIENTATION /SEMINAR ON SOLID WASTE-SEPT.2005

SUMMARY

A mature young, disciplined, diverse professional with management, sales and teaching, customer service and nursing, experience. With strong desire to be the best in whatever my endeavor, combined with rigid organizational skills. With the ability to communicate on any level, I am fluent in two Filipino dialects and English. My diversity, creativity, experience, interpersonal skills and passion for children, gives me a strong edge to analyze and understand how to get things done in this fast paced and ever changing world of ours... REFERENCES

References will be furnished upon request, once mutual interest has been established.

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