Microsoft Office Customer Service
Resume:
Silvia Cerritos
**********@*****.***
Summary of Qualifications
• Exceptional written and verbal communication skills in English and Spanish
• Over 4 years of direct clerical and office experience
• Proficient and certified in the use of Microsoft Office
• Ability to prioritize and handle multiple tasks in challenging environments
• Competent in Dynamics Data System
• Extensive knowledge of company safety policies and procedures Education and Certifications
Associate of Applied Science, Entrepreneurship and Business San Jacinto College, Houston, TX
Expected Graduation Date: May 2019
Microsoft All Access Certification
GoSkills October 2017
Microsoft SharePoint Certification
ExcelWithBusiness October 2017
Experience
Logistic Team Member (Temp) July 2017- October 2017 Economy Polymers & Chemicals-Logistics, Magnum Staffing Agency Houston, TX
• Responsible with working directly with customers and facilitating orders per request
• Maintained excellent communication within multiple departments
• Experienced in handling legal documentation and reporting to respective departments
• Knowledge of Safety Data Sheets (SDS)
• Responsible for shipping and receiving
• Worked with on-site lab department to assure product safety
• Proficient knowledge of proper office etiquette, such as answering phones, greeting customers, maintaining files, etc.
• Experienced in assisting Logistics Team leadership and management
• Responsible for imputing and removing data through the Dynamics Data System Administrative Assistant March 2013 - August 2017
Allstate Houston, TX
• Maintained excellent customer service
• Worked in a fast paced environment
• Responsible for handling any incoming alerts or issues
• Managed all social media
• Responsible for hosting departmental events and activities
• Proficient knowledge of office environment and equipment
• Participated in professional development opportunities
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